Frequently asked questions.

We cover Alderley, Stafford Heights, Stafford, Everton Park, Mitchelton, Gaythorne, Wilston, Grange and the surrounding Brisbane North area. If you're a few suburbs outside that list it's still worth a call — for nearby jobs we can often slot you into an existing day on the run.

Monday to Friday, 7am to 5pm, and Saturdays 7am to 1pm. We're closed Sunday so equipment, plants and Ivan all get a break. Calls outside hours go to voicemail and we return them the next working day.

iGrass Services carries public liability insurance for all work performed at residential and commercial properties. Lawn and garden care doesn't require a builder's licence in Queensland, but we're happy to send through our certificate of currency on request.

Bank transfer is the default — we email an invoice with our account details after each job and you have seven days to pay. We can also accept card payments on site by request. We don't take cash from regular customers because it makes record-keeping harder for both sides.

Call or text Ivan on 0477 000 517 with your suburb and a rough description of what you need, or send the request through our contact form and we'll get back to you the same working day. For quick jobs (regular mowing, hedge trim) we can often quote by phone; for bigger jobs we visit and quote on site, free of charge.

Mowing and tidies are covered visit-by-visit — if anything isn't up to scratch, tell us within 48 hours and we'll come back and fix it. New turf is covered for establishment provided you follow the watering instructions we leave with you. Landscaping work is quoted with the relevant warranty terms written into the quote so there's no ambiguity.

iGrass Services charges per visit, not by the hour, so you know what the mow will cost before we start. Pricing is based on lawn size, edge length, how overgrown things have got since the last cut, and whether it's a regular schedule or a one-off. Quotes are free and given upfront — either over the phone after a quick chat about your yard, or in person if it's easier. There are no call-out fees on top of the mow price for jobs in our regular Brisbane North run.

Yes. Most of Ivan's clients are on a regular fortnightly or monthly cycle through the warmer months and stretch the gaps a little wider over winter when the lawn slows down. Once you're booked in we keep the same day each cycle so you can plan around it, and we'll always touch base if weather pushes a visit. You can pause, skip or cancel a visit any time without a fee — no contracts.

Every mow includes sharp edging along paths, garden beds, fences and driveways, plus blowing the clippings off hard surfaces before we leave. If your bin has space we bag the catcher contents into it; if not, we can take green waste with us by arrangement. The aim is that when you get home the lawn looks finished, not just cut.

For most Brisbane North suburbs we can usually start within a week of your first call, sometimes the same week if Ivan has a slot in your area on his existing run. Give us a call on 0477 000 517 with your suburb and rough lawn size and we'll let you know the next available start date.

Yes, overgrown lawns are fine — we just need to know roughly how high it is so we can plan a slow first cut and bring the right mower. Long grass usually needs two passes (one to top it, one to finish), and we'll quote that as a one-off catch-up before any regular schedule starts. After that, sticking to a regular cycle keeps the cost down.

iGrass Services covers Alderley, Stafford Heights, Stafford, Everton Park, Mitchelton, Gaythorne, Wilston, Grange and the surrounding Brisbane North area. If you're a few suburbs outside that list it's still worth a call — for nearby jobs we can often add you to an existing day.

Yes. We bring everything needed for the visit — mower, edger, blower, fuel, catcher bags. You don't need to leave anything out for us. If you have a side gate, just let us know how to access it and whether there's a dog at home so we can plan the visit.

Hedges are priced per visit based on length, height and how overgrown the hedge is when we start. A taller hedge that needs a ladder or pole-saw will cost more than a low boundary hedge you could trim with kitchen shears. The first trim of an unmanaged hedge is usually a one-off ‘reset’ visit, and after that we can keep it on a regular cycle for less per visit. We give the price before we start.

Most Brisbane hedges look their best with two to three trims a year — typically late spring, mid-summer and early autumn — though fast-growing varieties like murraya or lilly pilly may want a fourth trim. Ivan can recommend a cycle once he's seen the hedge. Many of our long-term customers have been on the same hedge schedule for years and the shape just gets better each season.

By arrangement, yes. For small trims we can usually fit the clippings into your green bin if there's room. For bigger reset trims we bring the trailer and take everything offsite for an additional removal fee, which we quote upfront based on volume. Either way, the site is left clean — no piles of cuttings on the verge.

Yes. Overgrown hedges can almost always be brought back into shape, though it sometimes takes two visits over a couple of months — the first to cut hard back to a sensible line, and the second after the hedge has put on enough new growth to even out. We'll talk through what's realistic before we start, especially for hedges that have been left for a few years.

Common Brisbane hedges and shrubs — murraya, lilly pilly, viburnum, photinia, gardenia, buxus, conifers, and ornamental natives. We also do general shrub pruning and shape-up work on roses, frangipani and small ornamental trees. If you're not sure whether something falls under hedging or arborist work, send us a photo and we'll let you know.

Most residential hedges are done in one visit of one to three hours depending on length. We'll give you a time window when we book and call ahead on the day so you know roughly when we'll arrive. You don't need to be home — as long as we can get to the hedge, we can do the work and message you when it's done.

A standard tidy covers weeding garden beds, clearing leaf litter and debris, light pruning of small shrubs, edging beds back to a clean line, blowing paths and patios, and removing the green waste we've created. Heavier work like full bed renovations, mulching or planting is quoted separately so you only pay for what you actually want done.

Garden tidies are quoted as a fixed price per visit after a quick look at the yard, either in person or from photos sent through. Pricing depends on yard size, how overgrown things are and whether green-waste removal is needed. Quotes are free, there's no call-out fee for visiting, and you only commit once you've agreed the price.

Yes — overgrown reset jobs are some of the most satisfying work we do. The first visit usually focuses on getting things back to a maintainable state: weeds out, paths cleared, beds defined again. From there we can either return for a follow-up tidy as the next layer of growth comes through, or move you onto a regular cycle so it never gets that bad again.

Mulching can be added on top of a tidy as an extra. We supply and lay common Brisbane mulches (sugar cane, pine bark, hardwood chip) and quote per cubic metre based on the bed area you want covered. If you'd prefer to source the mulch yourself we're happy to just lay it for a labour fee.

Almost always. Established Brisbane gardens are tough — weeds and overgrowth come out without harming the plants underneath. Where we're unsure (older shrubs that have been smothered, for example) we'll point things out before cutting and let you decide. Nothing significant gets removed without a yes from you first.

For one-off tidies we're usually one to two weeks out, depending on the season and how big the job is. For Brisbane North suburbs we can sometimes fit a quick afternoon tidy in sooner if a slot opens up. Best to call 0477 000 517 with your suburb and a rough description of the job.

Turf jobs are priced per square metre and include the supply of turf, removal and disposal of the old lawn, ground preparation and laying. Final price depends on turf variety, area size, how level the existing ground is, and access to the yard. We measure on site before quoting, and the quote breaks out turf cost, prep cost and labour so you can see what you're paying for.

The most common Brisbane choices for residential lawns: Sir Walter buffalo (soft, shade-tolerant, all-rounder), Empire zoysia (low-maintenance, slow-growing) and TifTuf bermuda (drought-tolerant, hard-wearing). Ivan can talk you through which suits your yard's sun, traffic and watering setup. Turf is sourced fresh-cut for the job — we don't lay slabs that have been sitting around.

Most residential re-turfs are one to two days on site. Day one is removal of the old lawn and ground prep — levelling, removing debris, adding underlay soil where needed. Day two (or later in day one for smaller jobs) is laying and rolling the new turf. After we're finished, you take over the watering — the next two weeks of regular watering is the biggest factor in how well the lawn establishes.

Water deeply every day for the first two weeks, then taper off as the roots take hold. Avoid heavy foot traffic for three to four weeks, and skip the first mow until the lawn has clearly anchored (a gentle tug on a corner shouldn't lift it). We leave you with a one-page care sheet specific to the variety we laid, and you can call any time if something doesn't look right.

Yes — for small bare or worn patches we can do a patch-and-repair with matching turf rather than replacing the whole lawn. We'll only suggest a full re-turf if the existing lawn has more dead than living grass, or if it's the wrong variety for the conditions and won't recover.

Spring and early autumn are ideal — warm soil, regular rain, less heat stress. That said, turf can be laid year-round in Brisbane with the right watering. The slowest establishment is in mid-winter; the trickiest is mid-summer because of how often you need to water. Ivan can recommend timing if you're flexible.

Smaller residential landscaping projects — rebuilding a tired front yard, reshaping a sloped section, putting in new garden beds, building a path or border, dealing with tree cuttings and the soil movement that follows. Anything one experienced operator with a small crew can do in a few days to a couple of weeks. We don't pretend to be a structural builder, but for the kind of work that quietly changes the feel of a yard, we're a good fit.

We do light earthworks — soil shifting, levelling, small retaining setups, mulch and gravel movement — using compact equipment suited to residential access. For anything that needs heavy machinery (large excavator, retaining walls over a metre high, structural drainage) we'll be honest and tell you upfront, and can suggest someone we trust if needed.

After an on-site visit, we put together a written quote that breaks out labour, materials and any disposal fees. For staged projects we can quote stage by stage so you can do the highest-priority work first and budget the rest later. Quotes are free, there's no obligation, and what you see in the quote is what you pay — no surprises at invoice time.

Yes. For most landscaping and earthworks jobs we plan disposal into the quote — tree cuttings, dug-out roots, old turf, builder's rubble in small volumes. Larger volumes go to council green-waste or transfer stations and we cover that as part of the job.

It varies from one or two days for a focused job (new front bed, path, mulch refresh) to one or two weeks for a bigger reshape (multiple beds, levelling, new turf, garden structure). When we quote we'll give you a realistic schedule and keep you updated if weather pushes things. Ivan does the work himself, so you're always dealing with one person.

We don't do formal landscape architect drawings — for big-statement designs we'd point you to a designer first and then quote on the build. For straightforward residential changes (where things go, what plants suit the spot, how a path should sit), Ivan can sketch the plan with you on site and the quote covers it. That's how most of our jobs come together.