Common questions. Plain answers.

Yes — Brisbane is the home base, with most jobs in the inner suburbs. The work radius extends out to Caboolture (north), Cleveland (bayside), Pimpama (southern corridor), and Ipswich (west). If you're inside that area, Jake can travel to you.

Tier One operates Monday to Friday, 7am to 5pm. Weekends are family time and are closed to bookings, but for genuine emergencies during the week we'll always try to fit you in.

Yes — Electrical Licence #91824 covers all electrical work. Arctick Refrigeration Licence #L152701 covers split-system aircon installs and regassing. Public liability insurance is in place for residential work.

Jake — owner and lead electrician. On larger installs Jen often comes along to keep the job running smoothly. The business is deliberately small so the same hands are on every job.

It depends on the week. Smaller jobs in the area can usually slot in within a few days. Genuine emergencies (no power, smoking outlet) get prioritised same or next day where possible.

We come out and quote on-site so the number is real, not a guess. There's no charge for the visit. The written quote details inclusions, exclusions, and a start date — no hidden extras when the work runs.

Yes — ceiling fan installs (and repositions) are a regular part of the work. We supply and install, or just install if you've already bought the fan.

Yes — safety switch (RCD) upgrades are common, particularly in older Brisbane homes. We'll inspect what's in the switchboard and recommend the right setup. The job usually takes a few hours.

Yes — installations and replacements. We can also walk you through what current QLD legislation requires for your home (interconnected photoelectric alarms in every bedroom and hallway).

Yes — fault finding and tripping circuits are bread-and-butter work. We start at the switchboard and work through the circuits methodically until we find the cause.

Yes — full and partial rewires are part of the renovation work. These are bigger jobs that need proper scoping; we'll come out, walk through what you need, and write a detailed quote with stages and timing.

Both works. Most clients ask us to source the unit so they get our trade pricing and we recommend the right size/brand for the room.

A standard single-head split system in a straightforward house is one full day. Multi-head systems take two to three days, depending on layout and cable run.

Yes — straight replacements are common. We disconnect and remove the old unit, dispose of it correctly, mount the new unit, run new pipework if needed, and commission it.

Most manufacturers recommend annual servicing. High-use households (kids, pets, year-round running) may benefit from every 9 months. Light use can stretch to every 18 months.

Most aircon manufacturers require regular servicing as a condition of the warranty. If a unit fails inside warranty and there's no service record, the claim can be denied. We provide a service receipt every visit.

Yes — Arctick licensed (#L152701). We regas existing systems where the unit is in good order and the leak's been identified and fixed.

The fastest way is to phone Jake on 0409 809 577 during business hours. For non-urgent jobs, the contact form is the easiest — fill in the basics and we'll be back to you the same business day.

No — on-site quotes are free for jobs in the service area.

Yes — Jake quotes the job and Jake (and sometimes Jen) does the work. There's no handover to a different crew.

Yes — drop sheets down before we start, area swept and vacuumed when we leave. Old units and packaging get taken away.