Privacy Policy

Last updated: May 2026

1. About This Policy

Imperial Rug Clean (ABN 65 229 620 148) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information when you use our services or contact us:

  • Name and contact details (phone number, email address)
  • Service address and location information for pickup and delivery
  • Information about your rugs and service requirements
  • Payment information (processed securely through payment providers)
  • Communications you send us

We collect this information when you contact us via phone, our website contact form, or in person during service delivery.

3. How We Use Your Information

We use your personal information to:

  • Provide rug cleaning and related services
  • Arrange pickup and delivery scheduling
  • Communicate about your booking and service status
  • Process payments
  • Respond to enquiries and provide quotes
  • Improve our services

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4. Disclosure of Information

We may share your personal information with third parties only in the following circumstances:

  • Service providers who assist in operating our business (e.g. payment processors, scheduling software)
  • Where required or permitted by law
  • With your consent

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

6. Access and Correction

You have the right to access and correct personal information we hold about you. To request access or correction, contact us at the details below. We will respond within a reasonable timeframe.

7. Contact Us

For privacy-related enquiries, contact Imperial Rug Clean:
Phone: 1300 077 016
Address: Unit 13/2-12 Knobel Court, Shailer Park QLD 4128

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