Common questions, plain answers.

Our base is Ashgrove and we work right across inner Brisbane and the inner-north — Paddington, Bardon, The Gap, Red Hill, Wilston, Newmarket, Stafford, Kelvin Grove, Indooroopilly, Toowong, Brisbane CBD, Everton Park and the surrounding suburbs. If you're not sure whether you're inside our coverage, ring or text the bookings number and we'll let you know on the phone before anyone leaves the yard.

Standard hours are Monday to Friday from 7am to 4:30pm and Saturday and Sunday 7am to 4pm. We also run a 24-hour emergency line for genuine urgent jobs — burst pipes, gas leaks, sewerage backups — so don't wait until Monday morning if water is actively damaging the house. For non-urgent enquiries the contact form is the fastest way to get a call back.

Yes. Matt Price Plumbing and Gas holds current Queensland plumbing and gasfitting licences and carries full public liability cover. Every team member working on a licensed job is signed off on the relevant scope. We're happy to send through licence details and a certificate of currency before any work starts — just ask when you book.

Bank transfer, card payment (Visa, Mastercard, Amex — small surcharge applies on cards), and cash on the day for smaller jobs. Larger installations are usually a deposit on booking with the balance on completion. Invoices come through Xero with a clean PDF and itemised parts/labour breakdown for your records.

For anything beyond a simple service call we provide written, itemised quotes — parts and labour separated, with a clear inclusions and exclusions list. Quotes are honoured for the period stated on the document (typically 30 days), and if anything changes once we open up walls or floors we'll stop and confirm with you before adding cost. No surprise invoices at the end.

Yes — every repair and installation is backed by our own workmanship guarantee on top of any manufacturer warranty on supplied products. If something we've done plays up because of how it was done, we come back and put it right at no additional charge. Product faults on parts we've supplied are processed under the manufacturer's warranty terms, and we handle the paperwork on your behalf.

Yes — Ashgrove is our home base, and we cover Paddington, Bardon, Red Hill, The Gap, Wilston, Newmarket and the broader inner north and inner west of Brisbane every day. If you're in greater Brisbane and not sure whether you're inside our coverage, give us a quick call and we'll let you know on the phone — we'd rather be honest about travel than turn up and surprise you with extra fees.

We don't charge upfront for general enquiries — call or send a job description through and we'll talk through what's likely involved before any vehicle leaves the yard. For straightforward repairs we usually quote a fixed price once we've sighted the job; complex installations we'll provide a written itemised quote with parts and labour broken out so there are no surprises on the invoice.

Same-day response is the norm for active leaks during business hours, and we run a 24-hour emergency line for the urgent stuff — burst flexi hoses, gas smells, sewerage backups. If you call or text the bookings number outside hours and it's a real emergency, Matt will get back to you fast. Non-urgent jobs (taps, drips, scheduled work) usually slot into the next available day or two.

Yes — Matt Price Plumbing operates under a current Queensland plumbing and gasfitting licence, and we carry full public liability insurance. Every plumber and gasfitter on our team is qualified and signed off on the work they do; we won't send a labourer to do a licensed job. We're happy to share licence numbers and certificates of currency on request before any work begins.

Every repair and installation we do is backed by our own workmanship guarantee on top of any manufacturer's product warranty. If something we've installed or repaired plays up because of how the work was done, we come back and put it right — no quibbling. Manufacturer faults on parts we've supplied are covered under the relevant brand warranty, which we'll process on your behalf.

We accept bank transfer, card payment via secure invoice link (Visa, Mastercard, Amex with a small surcharge), and cash on the day for smaller jobs. Larger installations can usually be split into a deposit on booking and balance on completion. We invoice through Xero so you'll receive a clean PDF receipt for your records and any tax or insurance claims.

In most cases yes — a no-hot-water call placed in the morning during a normal weekday usually gets a same-day visit. If you're on gas and you can smell gas, treat it as urgent and ring our emergency line straight away. For electric units, switch the breaker off at the meter board if you suspect water has tracked into the wiring and we'll diagnose from there.

A like-for-like swap (gas-for-gas or electric-for-electric, same location, same fuel) is typically a half-day job. Changing fuel type, relocating the unit, or upgrading from a small storage tank to a continuous-flow gas system can stretch into a full day because of new pipework and electrical work. We'll give you a realistic time estimate when we quote, including the disconnection and removal of the old unit.

Rule of thumb: if the unit is under eight years old and the failure is a single component (element, thermostat, valve), repair almost always wins on cost. Past ten years, with rising gas and power prices, you're often better off putting that repair money toward a more efficient new unit that'll last another decade. We'll give you the honest call when we look at it — including manufacturer-warranty status.

Yes — we install and service all three: instantaneous and storage gas, electric storage (off-peak and continuous), and heat-pump systems where the household demand suits one. We work with the major Australian brands (Rinnai, Rheem, Bosch, Vulcan, Dux, Sanden) and stock common parts on the truck so straightforward repairs don't need a return visit.

Federal small-scale renewable energy certificates (STCs) apply to qualifying solar and heat-pump systems, and the value comes off the upfront price as a point-of-sale discount when we install through accredited suppliers. Rebate amounts move with the market — we'll quote the net price after STCs so you see the real out-of-pocket. Rebates change over time, so don't assume yesterday's number is today's.

For storage units we drain and check the sacrificial anode, flush sediment, check element and thermostat operation, and pressure-test the relief valves. For continuous-flow gas, we check the burner, gas pressure, water flow, and ignition. We finish with a hot-tap flow test and write up any wear items so you can plan ahead — preventative maintenance is much cheaper than a 7pm-on-a-Sunday emergency.

In Queensland, all gas work — installation, repairs, alterations, decommissioning — is restricted to licensed gasfitters under the Petroleum and Gas (Production and Safety) Act. Unlicensed work voids your home insurance, can void appliance warranties, and is dangerous: gas leaks cause fires, explosions and carbon monoxide poisoning. We carry the right licences so the certificate of compliance you receive after the job is genuine and recognised by your insurer.

Yes — gas cooktops, ovens, BBQs, instantaneous hot water units, and ducted heaters are all in our wheelhouse. We size the supply pipework to match the appliance's gas-load rating, install the appropriate isolation valve, pressure-test, and issue a Form 4 compliance certificate at completion. If you're upgrading from electric to gas we can handle the new line-run from the meter, and the carpentry behind it if cabinetry needs adjusting.

Yes — if you smell gas inside or near the house, treat it as urgent. Ventilate, kill ignition sources, and call our 24-hour line straight away. We use electronic gas detectors and pressure-decay testing to find leaks at fittings, regulators, supply lines, and inside appliances. Once located we either repair-and-pressure-test or recommend appliance replacement, depending on the cause.

It depends on the run length, whether the pipework is internal or external, what's between the meter and the appliance (concrete, walls, ceilings), and whether the meter has spare capacity. A short external run from a wall-mounted meter to a cooktop is at the cheaper end; a long internal run with multiple appliances can be a multi-day job. We'll give you a written fixed-price quote after a site visit, never sticker-shock at invoice time.

A Form 4 is the Certificate of Test and Compliance issued at the end of any gas installation or alteration in Queensland. It documents that the work meets AS/NZS 5601 and the gas regulations. Yes, you need one whenever gas pipework is added, altered or replaced — your insurer or the next buyer of the property may ask for it, and we lodge a copy with the Petroleum and Gas Inspectorate. We provide it as a PDF after every job.

Yes — we cap and pressure-test old gas lines when an appliance is removed (e.g. swapping gas cooktops to induction), and we issue the appropriate compliance documentation. Don't leave a disconnected gas line uncapped under any circumstances; even if no appliance is connected, a degraded line is a leak waiting to happen.