This Privacy Policy explains how The Brisbane Plumbers collects, uses, and stores personal information you give us when you contact us, request a quote, or book a service. We comply with the Australian Privacy Principles (Privacy Act 1988).
We collect contact details (name, phone, email, suburb), service-related information (what plumbing work you need), and standard website analytics data (de-identified). We don’t collect financial information through this website — payment for completed work is handled directly via bank transfer, card on site, or invoice.
We use your information to respond to enquiries, schedule and quote work, issue invoices and compliance certificates, and contact you about an active job. We don’t sell or rent personal information. We don’t use it for marketing without your explicit consent.
Information is stored on Australian-hosted servers and accessed only by our team for the purposes above. We retain customer records for the period required by Australian tax and consumer law.
To request a copy of the information we hold, correct an error, or have your details deleted, contact us via the contact page or by phoning 1300 847 086. We’ll respond within 30 days as required by the Privacy Act.
This policy may be updated from time to time. The current version is always at this URL.
