Frequently Asked Questions

We cover most of inner Brisbane — Paddington, New Farm, Bulimba, Hamilton, Ascot, Ashgrove, Bardon, Clayfield, Hendra, Grange, Teneriffe, Wilston, Kedron, Nundah, Brighton, and around 11 other suburbs. If yours isn’t on the list, call us — we’ll be honest if you’d be better served by someone closer.

We work standard business hours Monday to Friday for booked jobs, with a 24/7 emergency line for genuine emergencies — burst pipes, no-hot-water in winter, gas smells, overflowing sewerage. After-hours rates are flat, not multiplied.

Yes. All plumbers and gas fitters hold current QBCC licences. We carry full public liability insurance. Compliance certificates are issued for gas and major water work without you having to ask.

Upfront fixed pricing on every job. We give you the total price (labour + parts + compliance) before the work starts. No hourly rates that creep, no surprise add-ons. For ongoing maintenance work (commercial, body-corp), we use scheduled service rates.

Three ways: phone us on 1300 847 086 and we’ll quote on the call where possible; fill out the contact form for a callback the same business day; or for larger jobs (renovation rough-in, hot water replacement, commercial maintenance) we’ll arrange a no-charge site visit to give you a proper quote.

Yes. Workmanship is guaranteed in writing — the exact term varies depending on the type of work but it’s on the invoice. For manufacturer parts (hot-water units, fixtures, etc.) we coordinate any warranty claim with the supplier on your behalf.

Bank transfer, credit card (Visa, Mastercard, Amex) or EFTPOS on site. Payment is due on completion of the work, after you’ve walked through the result. Commercial and body-corp accounts have 14-day terms by arrangement.

Same as any other day. The 24/7 emergency line is staffed every day of the year — Christmas, New Year, Easter, Anzac Day. After-hours rates apply but they’re flat, not multiplied.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a 24/7 emergency plumbing install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most 24/7 emergency plumbing jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a general plumbing install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most general plumbing jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a hot water systems install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most hot water systems jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a blocked drains install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most blocked drains jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a gas fitting install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most gas fitting jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a pipe relining install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most pipe relining jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a bathroom renovation plumbing install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most bathroom renovation plumbing jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.

For 24/7 emergency calls (burst pipe, gas leak, blocked sewer that’s overflowing), we aim to be on site the same day — often within hours. For booked work like a commercial plumbing install or non-urgent repair, we usually offer a slot the same week. When you call, the person on the phone will give you a realistic time estimate before you commit.

Yes. For most commercial plumbing jobs we provide a fixed price before the work starts — not an hourly rate that creeps. The quote covers labour, fixtures, parts and the compliance paperwork where required. If we hit something genuinely unforeseen (a hidden secondary fault, for example), we’ll stop, explain it, and price it before we proceed.

Every plumber and gas fitter on our team holds a current QBCC licence. We carry full public liability insurance. Compliance certificates are issued for gas work and major water work as a matter of course — you don’t need to ask for them, we hand them over before we leave.