Service & Maintenance.

Yes — emergency response is available around the clock for Brisbane and South East Queensland. The same number routes to a duty team after hours, who triage the issue and either resolve it remotely or dispatch on-site. Response times for genuine emergencies (no power, fire systems, life-safety) are prioritised against our scheduled work.

We document an asset register against your site or sites, agree a maintenance frequency for each asset class, and run the schedule. Each visit produces a service report — assets serviced, faults found, recommendations. You receive periodic summary reporting, typically monthly. Pricing is structured as a flat fee against the scheduled work plus call-off rates for additional reactive work.

Yes. RCD testing, emergency lighting testing, exit lighting, thermographic surveys and switchboard testing are part of our standard maintenance programs. Testing is documented to the relevant Australian Standard, and certificates / reports are issued so you have the audit trail when you need it.

Our HVAC-R team is in-house, so a single dispatch covers electrical or HVAC-R issues without coordinating two contractors. For complex faults that cross both disciplines (controls, BMS, integrated systems), the same project lead can manage the response end-to-end, which shortens diagnosis time substantially.

Yes. Where we hold a maintenance contract, we maintain the asset register on your behalf — additions, replacements, decommissioning. The register is the basis for the schedule and the reporting, so keeping it current is part of the service.

For Brisbane metro emergencies during business hours, we'd typically have a technician on site within a few hours. After-hours emergencies are triaged by the duty team — life-safety issues are prioritised. Non-emergency callouts are scheduled into the next available slot, usually within 24-48 hours. Specific response SLAs are agreed in writing for ongoing maintenance contracts.

Yes — regional Queensland, the Sunshine Coast and remote-site service work are part of our scope. Travel and mobilisation are scoped per-job for sites outside South East Queensland. For multi-site contracts that include regional sites, we'll typically structure the schedule to bundle visits efficiently.