Honest answers, plainly written.

Yes. Rosalie is our home suburb and we work through the surrounding inner-west — Milton, Auchenflower, Toowong, Paddington, Red Hill — every day. Our coverage extends across the wider Brisbane area and we have crews in Sydney and Newcastle as well. If you're outside the metro ring, ring us and we'll confirm whether the trip is workable before booking the job.

Our office hours are Monday to Friday during normal business hours, but our emergency line is monitored 24 hours a day, 7 days a week, including public holidays. Routine work is booked into business hours unless you specifically need after-hours access; commercial after-hours and weekend bookings are available with the after-hours rate quoted up front.

Yes. Every electrician on our team is ISO 9001 qualified under Queensland's electrical-licensing legislation. We hold ISO 9001 (Quality Assurance), AS/NZS 4801 (OHS Management), and ISO 14001 (Environmental Management) certifications. Public liability and workers' compensation insurance is current; we send a certificate of currency on request.

EFT (bank transfer), credit card (Visa, Mastercard), and direct debit for retained accounts. For domestic jobs we invoice on completion with 7 days' terms; for commercial accounts we run monthly statements with standard 14- or 30-day terms negotiated up front. We don't take cash payments any more — bookkeeping is cleaner and safer for everyone.

Ring 1300 229 182 or fill in the contact form on this site with a description of the work and your suburb. For small jobs we can usually quote over the phone; for larger jobs we attend on-site for a free written quote. Quotes are fixed-price for the scope, itemised, and valid for 30 days.

Yes. All our installation work carries a workmanship warranty for the life of the installation. Components carry the manufacturer's warranty, which we register on your behalf. If something we installed fails inside the warranty period, ring us — we attend, diagnose, and put it right at no charge.

Yes. Randall Electrics works across Rosalie, Milton, Auchenflower, Toowong, Paddington, Red Hill and the wider inner-Brisbane area as a normal service zone. If you're outside that ring we can usually still cover you — give us a call with your suburb and we'll confirm before booking the job. There's no surcharge for being on the edge of the area; the price is the price wherever the work happens.

For most residential jobs we quote on-site, after a free inspection. That way the quote covers exactly the cabling, switchboard, and access conditions in your home — not a generic average. Smaller jobs (a power point, a single light fitting, a smoke alarm swap) can usually be quoted over the phone if you can describe what's there. Quotes are written, fixed-price for the scope, and itemised so you know what you're paying for.

Yes. Every electrician on the Randall team is ISO 9001 qualified under Queensland's Electrical Safety Act and compliant for residential work. We also carry public liability cover and workers' compensation. We're happy to email you a copy of our certificate of currency before any job starts — most property managers ask for this and it's a normal part of how we work.

Older Brisbane homes often have ceramic-fuse boards or split-system switchboards that don't meet current safety standards. We can swap these for a modern board with proper RCDs (safety switches), label every circuit, and include a compliance certificate. We talk you through the upgrade options first — sometimes a partial upgrade is enough, sometimes a full board replacement is cleaner. The decision is yours.

Often, yes. If we're already in the house for one job and the second one doesn't need extra parts we don't have on the truck, we'll do both in the same visit and only charge one call-out. We tell you up front whether something needs a return trip — usually it doesn't, but very specific fittings (designer pendants, engineered lighting) sometimes need ordering.

Yes — that's the 'Tidy' part of how we work, and it's not a marketing line. We use drop cloths, we vacuum the area we worked in, we patch and prime small drill holes where we can, and we leave the place at least as clean as we found it. If we made a mess we couldn't avoid (cutting into a wall, for example), we tell you what's involved before we start so there are no surprises.

All our installation work carries a workmanship warranty for the life of the installation as required under Queensland's electrical-licensing rules. Components (light fittings, smoke alarms, RCDs) carry the manufacturer's own warranty, which we register on your behalf. If something we installed fails, call us — we come back, diagnose, and put it right at no charge.

Yes. A lot of our commercial work happens after-hours, weekends, or on agreed-shutdown windows so the shop, office, or warehouse keeps trading during the day. We talk through the scope, agree the access window with you, and bring the right size crew so the job finishes inside the window. There's an after-hours rate, which we quote up front.

Yes — for new fit-outs, switchboard upgrades, and tenancy handovers we provide the Electrical Safety Office paperwork, the certificate of testing and compliance, and any sub-contractor declarations the building manager needs. If you're handing back a tenancy, we can do the make-good electrical work and the test-and-tag pass at the same time.

Yes. We have a lot of clients on retainer-style arrangements — agreed response times, agreed labour rates, an account with monthly invoicing instead of per-job. It works well for property managers, fitness chains, retail groups, and anyone with multiple sites. We can scope a retainer arrangement off a single conversation about your sites and call patterns.

A typical office or retail fit-out covers lighting design and install, dedicated power circuits, switchboard sizing, data cabling pathways, exit/emergency lighting, and the certification at the end. We work alongside builders, joiners, and tenancy fit-out coordinators — we know the order things have to go in, and we don't hold up other trades.

Yes. We have an emergency line that's monitored 24/7 specifically for commercial customers. If your switchboard is sparking, the freezer's lost power, or the lights have gone in the front of the shop and you trade tomorrow, we'll have someone on the way. There's a callout fee for after-hours emergency work, which we tell you when you ring.

For anything beyond a single fitting, we attend the site, walk the scope with you (or with the builder), and write a fixed-price quote with itemised line items so you can see what's included and what isn't. For competitive tender we work to whatever document set has been issued — schedules, drawings, specifications — and we follow the format you need for procurement.

Yes. Industrial work almost always has to fit production windows — we plan around shifts, planned shutdowns, or change-over weekends, and we crew the job to finish inside the window you give us. We'd rather rebuild a circuit on a Sunday at double-time than stop a line on a Tuesday at single-time, and most clients agree with that maths.

Plant and machinery wiring, motor control, three-phase switchboard installations, factory lighting upgrades, transformer and sub-main work, and the routine maintenance that keeps it all running. We also handle compliance and inspection paperwork for sites that need it — workplace health and safety, environmental, and industry-specific certifications.

We carry the right licences for the work we accept. For higher-voltage work we hold the necessary qualifications and we work to AS/NZS 3000 and the relevant supplementary standards. If a job needs a specialist we don't have in-house, we tell you up front rather than stretching the licence — keeps everyone safe and keeps the paperwork clean.

Yes. We have on-call industrial sparkies who can roll out for plant emergencies — a dropped main, a faulted motor, a switchboard issue threatening to take a line down. We aim to have somebody on site within a couple of hours of the call across our normal coverage area, with longer-haul jobs coordinated case-by-case.

Yes. We run infrared scans of switchboards while they're under normal load, identify hot-spots and components running outside their rated temperature, and flag what needs attention before it fails. This is a planned-maintenance service, usually done annually or before insurance renewal. It picks up failing components weeks or months before they take the line down.

Yes. We can hold the electrical compliance register for your site — switchboard test results, RCD test logs, test-and-tag schedules, residual current device testing — and produce the report your auditor needs at audit time. If your insurer or workplace-safety regulator asks for something specific, we know the format and we know what good looks like.

For most metro Brisbane jobs we aim to be on site within an hour or two of the call, day or night. The exact time depends on where you are and what other jobs are running, but we tell you our honest ETA when you ring — no fake five-minute promises, just the time it actually takes us to roll. If we can't get there fast enough, we say so and you can ring someone else.

Yes — there's a call-out fee for after-hours emergency work, which we tell you when you ring. The fee covers travel and the first half-hour or so on site; from there it's hourly. We don't charge to give you a phone diagnosis when you call — sometimes a tripped safety switch is something you can reset yourself, and we'd rather tell you that than send a truck.

Anything that's a safety risk or can't wait until business hours: sparking from a power point, smoke from a switchboard, total power loss to a property that the network has confirmed is yours, refrigeration or medical equipment about to fail, exposed live wiring, or any electrical issue that's escalating. If you're not sure, ring and ask — we'd rather take a call we don't need than miss one we did.

Yes. The emergency line is monitored 24 hours a day, every day of the year — including weekends, public holidays and Christmas. There's an after-hours surcharge that applies to weekend and public-holiday work, which we quote when you call. The surcharge doesn't apply to commercial customers on a retainer arrangement.

Wherever we can, yes. The emergency truck is set up with the parts we use most — RCDs, common circuit breakers, sockets, basic cabling, switchboard hardware — so the majority of emergency calls finish in the one visit. For specialty parts we'll temporarily make-safe and book a return for the next business day, with no second call-out fee.

If it's safe to do so, isolate the affected circuit at the switchboard — flip off the relevant breaker. Don't touch anything sparking, smoking or hot. Move people away from the affected area. If anyone has had a shock, call 000 first, then us. When we arrive we want the area accessible and the switchboard reachable; that's about it.

Yes. We invoice whichever entity has booked the job and is paying for it — owner, tenant, body corporate, or property manager. For agencies and bodies corporate we set up an account, supply our certificate of currency, and run monthly statements so your bookkeeping stays clean. We're set up in the major property-management workflows and we can match the work-order format your software uses.

We coordinate access through the property manager, ring the tenant beforehand to agree a window, and arrive inside the window. If the tenant isn't home and the property manager has a key drop arrangement, we use it. We don't enter without explicit authorisation, and we leave a job-completion note in the property when we finish.

Yes. We do the safety-switch tests, smoke-alarm checks, and electrical-safety inspections required for new tenancies and at lease changeover under Queensland legislation. We provide the compliance paperwork the property manager files in the tenancy record, and we can do multiple properties in a single round-trip if you book them together.

Yes. End-of-lease make-good electrical — replacing failed light fittings, returning the switchboard to original spec, capping off illegal modifications, removing old data cabling — is one of our regular jobs. We can attend with the property manager or after the tenant has vacated, and we provide before/after notes for the owner's records.

We crew up and do them in a sweep. Common-property lighting upgrades, strata switchboard works, intercom-system installs and similar — we'd rather do them in a single visit per stack of units than separate trips. The unit price drops because the travel and set-up amortise across the work, and the residents are disrupted once instead of repeatedly.

Yes. We assign one of our supervisors as the named contact for the building. That person knows the building's history with us — the switchboards, the common-property circuits, the issues that have come up before — and is who the body corporate, building manager, or strata committee rings directly. It saves the 'who handled this last time?' conversation every call.

One agreement, one set of agreed rates, one invoice format, one named account manager — and our team rolls out across whichever of your sites needs work. Site managers ring our line; the work order routes; we attend; the invoice references your site code and cost centre. Most multisite clients see their per-site coordination overhead drop within the first month.

Yes — that's the point of running you on one contract. We set the standards in writing once (response time, work scope, certification, reporting format), train our team on those standards, and audit ourselves against them. If a site reports something slipping, we hear it because the issue routes back through one named manager rather than being lost across multiple supplier relationships.

Our normal coverage is east-coast Australia — Brisbane, Sydney, Newcastle, and surrounds — and we cover Melbourne and selected regional centres through partnered local crews who work to our standards under our supervision. For your reporting and invoicing it's still one supplier; behind the scenes we manage the partner relationship so you don't have to.

We can supply monthly site-by-site activity reports, quarterly compliance summaries, annual switchboard-condition reports, and ad-hoc reports for insurance or audit purposes. The standard report includes work order, site, summary, hours, parts, total cost, and outstanding follow-ups. We can also format reports for your facilities or property-management software if it accepts an export.

Yes — most do. We schedule annual or six-monthly site visits per site for switchboard testing, RCD testing, emergency-light testing, and any other recurring compliance work. Planned visits are usually a third the cost of equivalent reactive call-outs, and they catch the issues that would otherwise become emergencies.

We can do either, or a mix. Some clients run a fixed monthly retainer for planned-maintenance plus a discounted hourly rate for reactive work. Others prefer pure per-visit billing with consolidated monthly statements. The pricing structure is agreed at the start and stays in writing, so there are no billing surprises mid-year.

Hot-spots in switchboards — the failing connections, overloaded circuits, undersized cables and degrading components that run hotter than they should under normal load. Caught at this stage they're cheap to fix; left alone they progress to insulation breakdown, arcing, or in the worst case a switchboard fire. The infrared camera sees what your eyes can't.

Not disruptive — we run the scan with the switchboard in normal operation, under whatever load it's running at the time. We need to take the cover off the board for the camera to see the components, but the circuits stay live and your operations don't stop. The whole scan typically takes 20–40 minutes per board depending on size.

Most insurance policies for commercial and industrial premises ask for an annual scan as part of the loss-prevention conditions. Sites with critical loads (data, refrigeration, medical) often go to six-monthly. Sites that have had an incident sometimes go to quarterly until the underlying issue is cleared. We help you work out the right cadence for your insurance and risk profile.

A written report with the thermal images, identified hot-spots, the temperature delta from baseline, the urgency rating, and a recommended action for each finding. The report meets the format your insurer is likely to ask for, and we can attend the report read-out with you if you want to walk through the findings. Repairs are a separate quote, billed only if you choose to proceed.

Yes — motors, transformers, cable terminations, large-equipment connections, and panel-to-panel interconnections all benefit from thermographic scans. Some clients also use the same camera to check insulation issues in roof spaces and wall cavities. We focus on the electrical applications but the camera and the technique transfer to those other applications cleanly.

Someone with switchboard access needs to be there to let us in and confirm the boards we're scanning, but it doesn't have to be the decision-maker. The technician runs the scan, takes the images, and asks any clarifying questions on site. The detailed report comes through afterwards by email — usually within a couple of business days of the scan.

In Queensland, the Work Health and Safety Regulation requires that electrical equipment in the workplace be regularly tested by a competent person, with the testing intervals depending on the work environment (more frequent in construction and outdoor environments, less frequent in offices). The exact interval is set out in AS/NZS 3760. We can confirm which interval applies to your workplace when we book the first job.

We visually inspect each piece of portable electrical equipment, run the standard electrical tests on it (insulation resistance, earth continuity, polarity), and apply a dated tag if it passes. Failed items are labelled and removed from service. At the end you get a register of every item tested, its location, its result, and when it's next due — that's the document your auditor wants.

Around 100–150 items per technician per day in a typical office environment; less per day on construction or industrial sites because the inspection takes longer. We usually quote a per-item price for predictable jobs and a day rate for big sites — whichever is fairer to you. Most office testing fits inside one working day.

Each item is unplugged for 30–90 seconds while it's tested, then plugged back in. We coordinate so people aren't tested mid-Zoom-call — usually we move through the office desk-by-desk in the morning before everyone settles. If you'd rather we work after-hours we can quote that — costs more but zero disruption.

We label them as failed, isolate them, and report them on the register. Most failures are minor and inexpensive to repair (frayed cord, broken plug, missing earth pin) — we can repair on the spot for items where it's cheaper than replacement, or you replace them. Either way the failed-item entry on the register stays until the item is back in service or formally retired.

Yes. Your testing register is delivered as both a printed document and a digital file, and we set up reminders for next-due dates. Some clients also use our register format as the input to their internal asset-management system. Reminders go out 4 weeks before items are next due so there's time to schedule the re-test before any tags expire.