Emergency Electrical

For most metro Brisbane jobs we aim to be on site within an hour or two of the call, day or night. The exact time depends on where you are and what other jobs are running, but we tell you our honest ETA when you ring — no fake five-minute promises, just the time it actually takes us to roll. If we can't get there fast enough, we say so and you can ring someone else.

Yes — there's a call-out fee for after-hours emergency work, which we tell you when you ring. The fee covers travel and the first half-hour or so on site; from there it's hourly. We don't charge to give you a phone diagnosis when you call — sometimes a tripped safety switch is something you can reset yourself, and we'd rather tell you that than send a truck.

Anything that's a safety risk or can't wait until business hours: sparking from a power point, smoke from a switchboard, total power loss to a property that the network has confirmed is yours, refrigeration or medical equipment about to fail, exposed live wiring, or any electrical issue that's escalating. If you're not sure, ring and ask — we'd rather take a call we don't need than miss one we did.

Yes. The emergency line is monitored 24 hours a day, every day of the year — including weekends, public holidays and Christmas. There's an after-hours surcharge that applies to weekend and public-holiday work, which we quote when you call. The surcharge doesn't apply to commercial customers on a retainer arrangement.

Wherever we can, yes. The emergency truck is set up with the parts we use most — RCDs, common circuit breakers, sockets, basic cabling, switchboard hardware — so the majority of emergency calls finish in the one visit. For specialty parts we'll temporarily make-safe and book a return for the next business day, with no second call-out fee.

If it's safe to do so, isolate the affected circuit at the switchboard — flip off the relevant breaker. Don't touch anything sparking, smoking or hot. Move people away from the affected area. If anyone has had a shock, call 000 first, then us. When we arrive we want the area accessible and the switchboard reachable; that's about it.