Burst pipes, blocked toilets, gas leaks — same-day response, around-the-clock. Whether you’re calling for the first time or you’ve been a client for 20 years, the same team handles the call, the diagnosis, and the work. No tiered “senior vs junior” rates — just qualified, licensed, insured plumbers who do this every day across Northside Brisbane.
For a true emergency — burst pipe, sewer back-up, gas leak, no hot water in the dead of winter — we aim to be on your doorstep within the hour for any of our Northside service suburbs. The first thing we do on the phone is help you stop the damage (mains tap, gas isolation, electrical safety) so the meter isn’t ticking up while we’re still in the truck.
Yes — an after-hours, weekend or public-holiday emergency does attract a higher rate to cover the on-call cost. We’ll always quote the rate before we’re dispatched, so there’s no surprise on the invoice. Most jobs end up cheaper than waiting until Monday and dealing with the water damage.
Anything that’s causing active damage or a safety risk: a burst or leaking pipe behind a wall, a toilet that won’t stop overflowing, a hot water unit that’s leaking gas or scalding water, a blocked main sewer, or a gas leak. If you can smell gas or see water coming from somewhere it shouldn’t, treat it as an emergency and call straight away — don’t wait it out.
We’ll stop the leak and replace the burst section the same visit. For the water damage itself — soaked carpet, cabinetry, plaster — that’s typically a builder or restoration crew, but we’ll happily refer you to local trades we’ve worked with for years. Often we’ll book them in directly for you while we’re still on site.
Yes — if water is actively coming out somewhere, find the mains tap (usually at the front of the property near the meter) and turn it clockwise to stop the flow. We’ll talk you through it on the phone if you can’t find it. For a gas emergency, isolate the gas at the meter and leave the property until we get there.
Turn the water (or gas) off at the meter, move valuables and electronics away from the leak, take a quick photo of the damage if it’s safe, and don’t use any electrical fittings near standing water. Keep the kids and pets out of the affected area, and don’t try to DIY a permanent fix — a temporary plug is fine, but we’ll need to do the job properly when we arrive.
Every plumber on call is QBCC licensed and gas-fit accredited, with full insurance. The same crew you’d get on a Tuesday morning is the same crew that turns up at 11pm on Saturday. We don’t sub-contract emergency work to whoever’s available.
