Frequently asked questions

Most carpets are touch-dry within a few hours and fully dry within 6–12 hours, depending on airflow, humidity and pile thickness. We make extra extraction passes to remove as much moisture as possible so you're back to normal sooner.

Many stains lift completely, and the vast majority improve significantly. Outcomes depend on what caused the stain, the carpet fibre and how long it has been there. We always pre-test and tell you honestly what to expect before we start.

Yes. We use cleaning solutions suited to the fabric and rinse thoroughly with hot-water extraction, so very little residue is left behind. Just keep little ones and pets off the damp carpet until it has dried.

Yes. We use registered products applied by trained technicians and place them where pests travel rather than where your family does. We'll let you know if there's any short window to stay clear of treated areas while they dry.

You'll often notice a sharp drop in activity within a few days. Some pests increase briefly as they're flushed out of nesting spots before numbers fall away.

Yes. A thorough treatment covers internal problem areas plus an external perimeter barrier, because most pests come in from outside.

Yes — we offer a 3-day warranty on all bond cleans. If your property manager flags an area we cleaned, contact us within that window and we'll return to re-clean it.

Carpet steam cleaning is available as an add-on and is often required by lease agreements. Bundling it with your bond clean is the easiest way to meet the agent's checklist.

It depends on the size and condition of the property, but most homes take a few hours. We'll give you an estimate when you book so you can plan your move-out and key handover.

Ideally a day or two before your photography and first open home, so the property looks its best for the listing images and early inspections.

Absolutely. Fresh, steam-cleaned carpets make a strong impression in photos and at inspections, and we can include them with your clean.

Yes. We can clean the property after the previous owners move out so it's spotless for the new owners moving in.

A spring clean is deeper and more detailed. We tackle the build-up that a routine clean doesn't reach — inside appliances, light fittings, skirting boards and wet-area grime.

Yes. Many clients start with a one-off deep clean and then move to a regular schedule to keep the home consistently fresh.

Yes, our team arrives fully equipped with professional products and equipment suited to your home's surfaces.

As fast as possible. The sooner water is extracted and drying begins, the more of your flooring, walls and contents can be saved — and the lower the risk of mould.

Often, yes — especially with clean water and a fast response. We extract the water and dry the carpet and underlay; we'll advise honestly if anything is beyond saving.

Yes. Thorough drying is the best defence, and we provide mould-prevention advice. We also offer dedicated mould remediation if growth has already started.

In most cases, yes. Much of what looks like permanent staining is trapped grime that our deep-cleaning process draws out, restoring the grout much closer to its original colour.

Sealing is a great idea. A fresh seal helps grout resist dirt and moisture so it stays cleaner for longer. We can apply it after the clean if you'd like.

Tiled floors, bathroom and kitchen surfaces, splashbacks and living areas — essentially any hard tiled surface in the home.

Because mould returns wherever moisture remains. Wiping it away treats the symptom; we also address the dampness and ventilation issues feeding it so it's less likely to regrow.

It can be, particularly for children, older people and anyone with asthma or allergies. Removing it and improving airflow helps protect indoor air quality.

High humidity, poor ventilation, water leaks and condensation are the usual triggers in our climate, especially in bathrooms, laundries and behind furniture on cooler walls.