Stain Lifters Services Terms and Conditions Welcome to Stain Lifters!
These terms and conditions outline the rules and regulations for the use of our services and website.
You are encouraged to carefully read and understand these terms and conditions before using our website or any of our services.
If you are not in agreeance, then please do not use Stain Lifters website or services.
We may update our terms and conditions from time to time and the new provisions will apply from the date they are updated.
The customer shall provide unfettered access to the property to allow the Stain Lifters staff to perform their work and will advise of any potential hazards that may exist within the house or grounds prior to commencement of work.
SERVICE INFORMATION Domestic and Commercial Cleaning All jobs are quoted on a task list basis agreed prior to engagement of services.
A fixed price will be given, and this will be your amount payable each clean to complete agreed tasks set out by Stain Lifters and you the client.
It is important for staff that are attending cleaning sites to feel safe and welcome.
We ask you to try and prepare your home before cleaning day.
By picking up laundry, rubbish, belongings around the home allows staff to achieve more around the home.
Carpet Cleaning Stain Lifters cannot guarantee that all stains will be removed upon cleaning or refinishing.
Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed.
Further, Stain Lifters cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but are not limited to: Fugitive dyes not properly set in manufacture or re-dyeing Lounge suites that have water or solvent soluble coloured backing material Carpet that has been over-stretched during laying or suffers from de-lamination Carpet that has suffered sun-damage, making it fragile or affecting dye colour The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibres of the carpet or upholstery Markers used on carpet, fabric backing or padding Bodily fluids within mattresses Ultra-violet light damage to carpets and upholstery Stain Lifters will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 14 days of completion of the work.
In the event of a customer complaint, the customer undertakes to give Stain Lifters the opportunity to rectify all work.
Prices are subject to a maximum room size of 13 square metres.
Prices are subject to the condition of the carpet.