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Frequently asked questions

Tiling questions, answered.

Everything Brisbane clients ask us about quotes, guarantees, waterproofing and the way we work. Still curious? Give us a call.

General

Which areas of Brisbane does SEQ Tiling cover?

We're based in Paddington and work throughout Brisbane and the surrounding South-East Queensland suburbs. From inner-city homes and apartments to commercial sites and outer-suburban renovations, we'll travel to the job — just let us know the address and we'll confirm coverage.

Is SEQ Tiling licensed?

Yes. SEQ Tiling is licensed by the Building Services Authority (BSA 64896). We've been tiling Brisbane since 1978, and all of our workmanship is guaranteed for six years.

How do I get a quote?

Get in touch by phone or through our enquiry form with a description of your project and your suburb. We'll arrange to see the space, talk through tile and finish options, and follow up with a detailed written quote and a clear start date — there's no charge to ask.

Do you offer a guarantee on your work?

We do. Every job we complete is backed by a six-year workmanship guarantee, and our waterproofing is carried out to the relevant Australian Standards. We'd rather do the job properly once and stand behind it.

Do you supply tiles, or do I choose my own?

Both options work. We can recommend and source tiles to suit your space, budget and the way the area is used, or install a product you've already chosen. We're always happy to share design advice so the finished result works for you.

What hours do you operate?

Our office hours are Monday to Friday, 7am to 5pm. For commercial projects we can also stage work after hours or on weekends where the site program calls for it — we'll confirm the schedule with you before starting.

How long has SEQ Tiling been operating?

SEQ Tiling was founded in 1978 and has over 30 years of experience tiling across Brisbane. The business is led by directors Jeremy Underwood and Khan Mazepa, who oversee an experienced team of professional tilers.

Commercial Tiling

Do you handle commercial fit-outs and refurbishments?

Yes. We tile commercial projects of every scale — retail fit-outs, hospitality venues, offices, body-corporate refurbishments and new builds. From stripping out existing tiling through to designing, supplying and fitting the finished surface, we manage the full scope and keep the work moving so your trades and program stay on track.

How do you price a commercial tiling job?

Commercial work is quoted on a detailed written scope rather than a flat rate. We assess the area, substrate, tile selection, access and program, then provide an itemised quote with a clear start date. Pricing reflects the real job in front of us, so there are no hidden extras once the work is underway.

Can you work around our trading hours or site program?

We can. Commercial sites rarely stop for a tiler, so we plan our staging around your program — working in stages, after hours or on weekends where the site calls for it. We confirm the schedule with you before we start and keep you updated as each area is completed.

Do you supply the tiles or do we?

Either works. We're happy to recommend and source tiles to suit the use, traffic and look you're after, or to install a product you've already specified. For commercial spaces we'll talk through slip ratings, durability and grout options so the finished floor performs as hard as it looks.

Is your commercial work guaranteed?

Yes. We are licensed by the Building Services Authority and all of our workmanship is guaranteed for six years. Waterproofing to wet areas is carried out to the relevant Australian Standards so the build is protected long after we hand the area back.

Which areas of Brisbane do you cover for commercial work?

We work throughout Brisbane and the surrounding South-East Queensland region. Whether the site is in the inner city, an industrial estate or an outer suburb, we'll travel to it — get in touch with the address and we'll confirm coverage and availability.

How do we get started on a commercial project?

Send through the plans, a scope or simply the site address and a description of the work. We'll arrange a site visit, measure up, discuss tile and finish options, and follow up with a detailed written quote. Once you're happy to proceed, we lock in a start date and get moving.

Residential Tiling

What residential tiling do you take on?

We tile bathrooms, ensuites, kitchens, splashbacks, laundries, living areas, entryways, balconies and outdoor spaces. Whether it's a single room refresh or a whole-home renovation, we handle the design input, tile selection and installation so the finished result is precise and built to last.

How is a home tiling job quoted?

Every home is different, so we quote on the actual job rather than a one-size price. After we've seen the space and talked through your tile and layout ideas, you'll receive a detailed written quote covering preparation, waterproofing where needed, installation and grouting — with a clear start date and no surprises.

Can you help me choose tiles and a layout?

Absolutely — it's one of the things clients value most. We'll talk through tile size, finish, colour, grout and layout, and offer practical advice on what works for the space, the light and how the room is used. If you'd like to match in with existing flooring, we'll work to tie it all together.

Do you waterproof bathrooms before tiling?

Yes. Wet areas such as showers, bathrooms and laundries are waterproofed to the relevant Australian Standards before any tile goes down. Proper waterproofing is what protects your home from leaks and damp, so it's never skipped or rushed on a residential job.

How long will my bathroom or kitchen take?

It depends on the size of the area, the tile and how much preparation is involved, but we'll give you a realistic timeframe in your written quote and keep you posted as the job progresses. We finish the work in a timely manner and leave the area clean at the end of each stage.

Is your residential work guaranteed?

It is. We're licensed by the Building Services Authority and guarantee our workmanship for six years. Our trained tilers finish every job to a precise standard, because a tiled surface in your home should look right and stay sound for the long term.

Which Brisbane suburbs do you service?

We service homes right across Brisbane and the surrounding suburbs. From inner-city terraces to outer-suburban family homes, we'll come to you — let us know your suburb and the work you're planning and we'll confirm availability.

Maintenance & Repairs

Do you take on small tiling repair jobs?

Yes. No job is too small — whether it's a handful of cracked or drummy tiles, a failed grout line, a loose section or a tired wet area, we'll restore it. Many clients call us for a minor repair and we're happy to assess it and put it right rather than only chasing large projects.

Can you match my existing tiles?

We do our best to. If you have spare tiles we'll use them; if not, we'll help source the closest available match in size, colour and finish. Where an exact match isn't possible we'll talk through sensible options, such as re-tiling a defined area so the repair reads as intentional.

How do you price repair and maintenance work?

Repairs are quoted once we've seen the problem, because the cause matters as much as the symptom. We assess what's behind the issue — movement, moisture, a failed substrate or simple wear — and quote the work needed to fix it properly, so the repair lasts rather than returns.

My grout is cracked or discoloured — can that be fixed?

Usually, yes. Cracked, missing or stained grout can often be raked out and replaced, and we can advise whether a regrout alone will do the job or whether the tiles around it need attention too. Getting on top of failing grout early helps stop water finding its way into the substrate.

Do you handle leaking or water-damaged wet areas?

We do. If a shower or wet area is leaking, the tiling and waterproofing usually need to be addressed together. We'll investigate the source, carry out the repairs and re-waterproof to the relevant Australian Standards so the area is properly sealed before it's re-tiled.

Is repair work guaranteed?

Yes. As a Building Services Authority licensed tiler, our workmanship — including repairs — is guaranteed for six years. We'd rather fix the underlying cause once and stand behind it than apply a quick patch that fails again down the track.

How quickly can you look at a repair?

Get in touch with a description of the problem and your suburb, and we'll arrange to assess it. Repairs that involve active leaks or safety concerns are prioritised, and we'll always give you a realistic timeframe for the assessment and the work.

Pool & Surface Tiling

What pool and outdoor surfaces do you tile?

We tile pool interiors, waterlines, coping, surrounds, alfresco areas, patios, balconies and outdoor entertaining spaces. These surfaces take constant water, sun and foot traffic, so we install them with products and detailing chosen to handle the conditions year-round.

How is pool and surface tiling quoted?

We quote after seeing the area, because pool and outdoor work depends heavily on the surface, exposure and tile choice. You'll receive a detailed written quote covering preparation, waterproofing, installation and finishing, with a clear start date and no hidden extras.

Can you re-tile or refresh an existing pool?

Yes. Re-tiling waterlines, replacing failed coping or refreshing a tired pool surround can transform how the whole area looks. We'll assess the existing surface, advise what needs to be addressed underneath, and re-tile so the finish is both durable and attractive.

Which tiles are suitable for pools and wet outdoor areas?

Pool and outdoor surfaces need tiles rated for the job — slip-resistant where people walk, and able to cope with water and UV exposure. We'll guide you through suitable options, including glass mosaic, porcelain and natural stone finishes, so the surface is safe and stands up to the elements.

Do you waterproof outdoor and pool areas?

Yes. Outdoor wet areas and surfaces are waterproofed to the relevant Australian Standards before tiling. Correct waterproofing and detailing is what stops water tracking into the structure, so it's a core part of every pool and surface job we do.

Is pool and surface tiling guaranteed?

It is. We're licensed by the Building Services Authority and guarantee our workmanship for six years. Outdoor surfaces are some of the hardest-working areas of a property, so they're installed to last.

Do you cover pools across Brisbane?

Yes — we work on pools and outdoor surfaces throughout Brisbane and surrounding suburbs. Tell us where the property is and what you'd like done, and we'll confirm availability and arrange a time to assess the area.

Waterproofing & Leak Prevention

Why does a wet area need waterproofing before tiling?

Tiles and grout are not a waterproof barrier on their own — water passes through them over time. Waterproofing creates the membrane underneath that actually keeps moisture out of the building structure. Skipping or rushing it is one of the most common causes of leaks, damp and costly damage in a wet area.

Which areas do you waterproof?

We waterproof bathrooms, showers, ensuites, laundries, balconies, and outdoor and pool surfaces — any area exposed to water before it is tiled. As tilers we treat waterproofing and tiling as one job, so the membrane and the finished surface work together as they should.

Is your waterproofing compliant with Australian Standards?

Yes. All of our waterproofing is carried out to the relevant Australian Standards for wet areas. As a Building Services Authority licensed business, doing this part of the job correctly is non-negotiable — it protects the home and it protects our six-year workmanship guarantee.

How is waterproofing priced?

Waterproofing is usually quoted as part of the overall tiling job for a wet area, and the detail is set out in your written quote. If you need waterproofing assessed on its own — for example on an existing or problem area — we're happy to look at it and quote the work required.

Can you fix a wet area that's already leaking?

Yes. If a shower or wet area is leaking, the waterproofing has usually failed and the tiling above it needs to come up to fix it properly. We'll investigate the source, re-waterproof to the relevant standards and re-tile, so the area is genuinely sealed rather than patched.

How long does waterproofing take to cure?

Waterproofing membranes need time to cure before tiling can begin, and rushing that stage undermines the whole job. We build the correct curing time into the program and won't tile over a membrane until it's ready — it's a key part of getting a wet area right.

Is waterproofing guaranteed?

Yes. Waterproofing is covered by the same six-year workmanship guarantee as the rest of our work, and is carried out under our Building Services Authority licence. Done properly, it's what keeps a wet area sound for many years.

Get started

Still have a question?

Call us direct or send an enquiry — we're happy to talk through your project.

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