Emergency Electrical Services.

Anything that's an immediate safety risk to people or property: smoke or burning smell from a switchboard, sparks or arcing from any fitting, exposed live wires after storm damage, total power loss with no obvious cause, or any electrical equipment that's overheating. Loss of one circuit (lights out in one room) is annoying but usually not an emergency unless it involves a safety device tripping repeatedly. If you're not sure, just call — we'd rather you ring and we tell you it can wait until morning, than miss a real hazard.

We run an after-hours emergency service for genuine electrical emergencies. Standard installations and minor repairs are scheduled during business hours, but if your property has a real safety issue at 8pm on a Sunday, we want to hear from you. Out-of-hours work attracts a higher rate that reflects the disruption — that's discussed with you on the call before we head out, so there are no surprises on the invoice. The phone line goes to a real person, not a voicemail.

Travel time depends on where you are in Brisbane North and what's happening on the road. From our Bunya base, most northside addresses are 15-30 minutes door-to-door in normal traffic. We confirm an honest ETA on the phone — not an optimistic one — so you know what to plan around. If the situation is unsafe in the meantime, we walk you through what to switch off and what to leave alone until we arrive, so the property is as safe as possible while you wait.

If you can do it safely, isolate power at the main switch — that turns off the whole house and is the safest position to be in until we arrive. If only part of the house is affected, leave the main on but turn off the affected circuit at the switchboard. Don't try to inspect or fix anything yourself, especially anything wet, smoking, or visibly damaged. Keep children and pets away from the area, and have a torch handy if power's off. We'll talk you through the exact steps when you call.

It depends on the cause. Many emergencies — a tripped main, a failed component on the switchboard, a damaged outdoor cable from a fallen branch — can be fully resolved in the after-hours visit. Others (full rewires, switchboard upgrades, water-damaged sub-circuits) need a make-safe at the emergency call and then proper repair scheduled in business hours. Either way you get a written report of what was found and what's outstanding, with quoted follow-up work clearly separated from the emergency line item.

Often yes — particularly if the cause is storm, lightning, vehicle impact, fire damage, or a clear product failure. We provide a detailed service report with photos and the exact fault description, which is what insurers ask for when you lodge a claim. We don't deal directly with insurers (you stay in control of your claim), but the paperwork we hand you is set up for you to attach to a claim form. If your insurer needs more detail, we're happy to fill in any technical questions on request.