Frequently Asked
Questions

Philip's is based in Coolangatta on the Gold Coast and services Coolangatta, Gold Coast, Brisbane, Ipswich, Springfield, Tweed Heads, and surrounding areas across Southeast Queensland. Call 0415 922 771 to confirm availability in your suburb.

Yes — Philip's is available 7 days a week, from 7am to 7pm, including weekends and public holidays. And no, we don't charge extra for it — the price you get on a Monday is the same as on a Sunday.

The fastest way is to call Philip direct on 0415 922 771 — most quotes are given over the phone based on the number of rooms/items and the level of soiling. You can also submit a request via the contact page and Philip will get back to you promptly.

Same-day service is available most of the time. Call 0415 922 771 to check availability for your suburb — we'll do our best to fit you in.

Yes. Philip's has more than 10 years of experience in commercial cleaning including offices, shops, aged care facilities, schools, resorts, and rental properties. Call to discuss your commercial requirements.

Philip's offers a money-back bond carpet cleaning guarantee — if you hire us for your bond clean, you will get your bond back. This makes us a popular choice for tenants vacating rental properties across the Gold Coast and Brisbane.

No — we move small furniture items such as chairs, ottomans, and coffee tables with your permission at no extra charge. We ask that you clear personal items and fragile objects beforehand. Large furniture is cleaned around.

Yes — deodorising is included free with every carpet clean from Philip's. You don't need to request it or pay extra.

We use hot-water extraction (steam cleaning) with professional-grade equipment. This penetrates deep into carpet fibres to lift embedded dirt, bacteria, and allergens — far more thoroughly than consumer machines.

Yes. We use specialist enzyme treatments that break down and neutralise pet waste and odours at a molecular level — not just masking them. Deodorising is included with every clean, and dedicated pet waste treatment is also available.

We recommend waiting 2–4 hours before walking on freshly cleaned carpets. Full drying typically takes 4–8 hours depending on ventilation, humidity, and carpet thickness. Opening windows speeds up the drying time significantly.

In most cases yes. Our high-pressure equipment removes years of built-up grime from grout lines. Severely damaged grout may need a grout colourant as a follow-up — we'll assess and advise honestly before starting.

We clean ceramic, porcelain, slate, travertine, terracotta, and most natural stone tiles. We adjust pressure and temperature settings to suit the tile type before starting.

Most tiled areas can be walked on within 30–60 minutes. We'll advise on specific drying time based on your tile type and any treatments applied.

We clean fabric sofas, couches, armchairs, dining chairs, ottomans, and mattresses of all sizes. We assess fabric type before cleaning to select the right method and prevent damage.

Typically 2–4 hours in a well-ventilated room. Opening windows and using ceiling fans speeds up drying. Avoid sitting on the furniture until fully dry.

Yes — we use cleaning solutions that are safe for households with children and pets. We'll advise the appropriate drying time before allowing children or pets back on treated furniture.