Question 1

Can you repair carpet instead of replacing it?

Accepted Answer

Often, yes. Damage from burns, pet activity, furniture or general accidents doesn't always mean replacing a whole room of carpet. We carry out carpet repairs that can fix the damaged area and save you the cost of a full replacement. Whether a repair is the right option depends on the type and extent of the damage and the carpet itself, and we'll give you an honest assessment. If you've got a damaged patch you're worried about, it's well worth letting us take a look before you assume the carpet's beyond saving.

Question 2

What kinds of carpet damage can you fix?

Accepted Answer

We repair a range of common problems including burns, pet damage, dents and marks from furniture, and damage from general accidents. Depending on the situation, repairs can involve patching, re-stretching or other techniques suited to the carpet. Some damage is straightforward to fix while other cases are more involved, so we'll assess it and explain your options honestly. Send us a photo or description of the damage when you get in touch and we'll be able to give you a good idea of what's possible.

Question 3

Is a carpet repair noticeable afterwards?

Accepted Answer

Our aim with any repair is to make the fixed area blend in as well as possible with the surrounding carpet. How seamless the result is depends on the type of carpet, its age and the nature of the damage, and where we use an offcut or spare piece the match is usually very good. We'll always be upfront about the result you can realistically expect before we start. In many cases customers are pleasantly surprised at how well a repaired area disappears into the rest of the floor.

Question 4

Do I need a spare piece of carpet for repairs?

Accepted Answer

It's not always essential, but having an offcut or piece of matching carpet from the original installation can help us achieve the best possible match, particularly for patch repairs. If you have any spare carpet tucked away in a cupboard or garage, mention it when you book. If you don't, we'll talk you through the options available for your situation. Either way, get in touch with details of the damage and we'll let you know the best approach and provide an upfront quote.

Question 5

Can you repair and clean the carpet in one visit?

Accepted Answer

In many cases, yes. Combining a repair with a professional carpet clean in the same visit is convenient and means the whole floor looks its best afterwards, with the repaired area blending into freshly cleaned carpet. Let us know you'd like both done when you book so we can plan the time and quote it all upfront. Doing everything in one visit saves you arranging multiple appointments and is often the most cost-effective way to get your carpets looking right again.

Question 6

How do I arrange a carpet repair quote?

Accepted Answer

Get in touch by phone or through the website and describe the damage, ideally with a photo, along with your suburb. We'll let you know whether a repair is the best option and provide a clear, upfront quote. There's no obligation in asking, and we'd always rather give you honest advice about whether a repair or a clean is what you actually need. With over twenty years of experience we've handled a huge variety of carpet problems, so don't assume yours is beyond help.

Carpet Repairs

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