Question 1

How do you charge for a plumbing maintenance call-out?

Accepted Answer

We work on a straightforward call-out and labour basis rather than a flat one-size-fits-all fee. When you call, we talk through the problem so you have a clear idea of what is involved before we arrive, and we confirm the cost with you on site before any work starts. There are no hidden costs and no nasty surprises on the bill. For larger or non-urgent jobs we are happy to arrange a quote first so you can make a decision in your own time.

Question 2

Do you cover Ashgrove and Brisbane's inner north-west?

Accepted Answer

Yes. Jabiru Plumbing Services is based in Ashgrove and we work across Brisbane's inner north-west most days, including Alderley, Auchenflower, Bardon, Enoggera, Milton, Mitchelton, Newmarket, Paddington, Red Hill, The Gap, Toowong and Wilston. Because we are local, we can usually be with you quickly. If you are just outside these suburbs, give us a call anyway and we will let you know if we can help.

Question 3

Can you fix a leaking tap or running toilet on the same visit?

Accepted Answer

In most cases, yes. Common maintenance jobs like leaking taps, running or leaking toilets, slow drains and broken pipes are bread-and-butter work for us, and our vans carry the tools and common parts needed to fix them on the spot. If a job needs a specific part we do not have with us, we will let you know straight away and arrange to complete the work as quickly as possible.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. Jabiru Plumbing Services holds QBCC Licence 15053166 and is fully licensed and insured. We are also a member of the Master Plumbers' Association of Queensland, and we hold a restricted electrical licence which lets us service and install electric hot water systems. Every job is completed to Australian standards by qualified plumbers, gasfitters and drainers.

Question 5

How quickly can you come out for a leak?

Accepted Answer

We understand a leak can not always wait. Because we are based locally in Ashgrove and work across the inner north-west every day, we can often respond quickly. The best thing to do is call us and describe what is happening, including whether water is still flowing. We will give you advice on what to do in the meantime, such as turning off the water at the meter, and book you in as soon as we can.

Question 6

What everyday plumbing problems do you fix?

Accepted Answer

Our maintenance work covers leaking toilets and taps, broken and burst pipes, smelly or slow drains, blocked and clogged drains, stormwater run-off issues and drain clearing. We also handle the installation and maintenance of taps, toilets, showers, and sanitary and stormwater drainage. From the kitchen to the bathroom to the laundry, if it is a plumbing job around your home or business, we can help.

Question 7

What payment methods do you accept?

Accepted Answer

We keep payment simple and will let you know the options when we confirm your job. Our focus is on quality work at a fair price, with the cost agreed before we start so you always know where you stand. If you have a question about payment for a particular job, just ask when you call and we will explain how it works.

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