Answered 24/7
Water damage restoration.
When water gets into carpet or flooring, time is of the essence. Hydro X answers water damage calls 24/7 — call as soon as you find it.
Burst pipe, overflowing machine, storm water — when a property takes on water, every hour matters. The faster the response, the more of your carpet and flooring can be saved. That's why Hydro X answers water damage calls 24 hours a day, 7 days a week.
Call the moment you find the water. We'll advise on the best course of action before we arrive — what to move, what to switch off, what to leave alone — then get to work getting your property back to normal with minimal disruption and time.
- Calls answered 24/7 — any hour, any day
- Practical advice before we arrive
- Truck-mounted extraction equipment
- Back to normality with minimal disruption
/ Common questions
Good to know.
Is water damage really that urgent?
Yes. Time is of the essence when a property has been affected by water — the longer carpet and underlay stay wet, the harder they are to save. Call as soon as you find it.
Can I call outside normal business hours?
Yes — water damage restoration is available 24/7 on 0487 493 769. If we can't answer immediately, leave a message and we'll call back as soon as possible.
What should I do before you arrive?
Call first — we'll advise the best course of action for your situation before arrival, so nothing makes the damage worse in the meantime.
How disruptive is the restoration process?
The aim is always to get the property back to normality with minimal disruption and time. We'll be upfront about what's involved when we see the damage.
Does this cover wet carpet?
Yes — carpet, floors and affected indoor spaces. Water extraction from carpet is core Hydro X territory, with the truckmount doing the heavy lifting.
Which areas do you cover for emergencies?
The whole Tweed Shire and the southern end of the Gold Coast — Tweed Heads, Murwillumbah and surrounds.