Quick answers
Frequently asked questions.
The short version of everything customers ask before booking. Can’t see yours? Call 0487 493 769 — it’s faster than any FAQ.
What services does Hydro X provide?
Residential and commercial carpet cleaning, tile and grout cleaning, upholstery, rug, mattress and leather cleaning, vehicle upholstery cleaning, stain removal, pet odour removal, 24/7 water damage restoration and pest control.
Where does Hydro X work?
The whole of the Tweed Shire and the southern end of the Gold Coast — including Tweed Heads, Murwillumbah and everywhere between.
How do I get a quote?
Call 0487 493 769 and describe the job — quotes are free and no-obligation, usually settled on the phone. You can also send an enquiry through the contact page.
What are your hours?
Monday to Friday, 8am–5pm. Water damage restoration is the exception — those calls are answered 24/7. If we can't answer, leave a message and we'll call back as soon as possible.
What equipment does Hydro X use?
A truck-mounted hot water extraction machine — the #1-selling truckmount on the market — paired with the best products available for the fastest drying time possible.
Do pest treatments come with a warranty?
Yes. If the pests come back, so does Hydro X — at no charge. Every pest treatment is covered.
Are pest treatments safe for kids and pets?
Yes — treatments are completely safe for your family, and plant-based products are used wherever possible.
How often should I book a pest treatment?
The Tweed and Gold Coast climate is ideal for pests, so Hydro X recommends a treatment every 12 months.
Does Hydro X clean delicate rugs?
Yes — satin, silk, wool and shag pile are all catered for with specialised rug equipment.
Can one visit cover carpets, tiles and furniture?
Yes — tell Nathan everything that needs attention and one quote can cover carpets, tiles, rugs, upholstery, mattresses and even the car.