Frequently asked questions

We're based in Ashgrove and service Brisbane's inner north and inner west — including Enoggera, Mitchelton, Everton Park, The Gap, Paddington, Red Hill, Windsor, Stafford, Wilston, Toowong and many more. If your suburb isn't listed, get in touch — we very likely still cover you.

Yes. GEOPLUMB operates under QBCC Licence 15118992. All of our plumbing work is carried out by licensed plumbers to Australian standards, so you can be confident the job is done safely and correctly.

Our standard hours are Monday to Friday 6:30am to 5:00pm and Saturday 6:30am to 12:00pm. For genuine plumbing emergencies, our emergency service operates 24/7, including weekends and public holidays.

The easiest way is to fill in our online enquiry form or give us a call. Tell us about your job and we'll arrange a custom quote. We keep our pricing clear and upfront, with no hidden fees.

We believe in transparent, upfront pricing. Before any work begins we explain what the job involves and what it will cost, so there are no surprises. We never charge hidden fees.

We offer same-day service wherever possible, especially for urgent issues like blocked drains, leaks and hot water failures. Call us early and we'll do our best to get to you that day.

Yes. GEOPLUMB is a local, family-run plumbing business based in Ashgrove, with over 17 years of plumbing experience. When you call, you deal directly with the people doing the work — not a call centre.

For a burst pipe or major leak, turn off the water at your mains tap straight away, then call us. Our emergency plumbers operate 24/7 and we'll talk you through what to do while we're on the way.

We start with a CCTV camera inspection to find the exact location and cause of the blockage — whether it's grease, tree roots, a foreign object or sediment. We then clear it with high-pressure water jetting, which dislodges and flushes the blockage without damaging your pipes. It's efficient, avoids harsh chemicals and keeps disruption to your property to a minimum. Where a blockage has damaged the pipe, we'll show you the footage and explain your repair options.

Drain clearing is quoted based on the type of blockage, how accessible the drain is and what equipment the job needs. We talk you through the likely approach before we begin and give you clear, upfront pricing with no hidden fees — so there are no surprises when the job is done.

In most cases, yes. High-pressure water jetting and CCTV inspection let us clear and assess drains without excavation. Digging is only ever a last resort — for example, where a pipe has collapsed — and we'll always explain the situation and show you the camera footage first.

Recurring blockages usually point to an underlying issue: tree roots growing into the line, a sagging or cracked pipe, or a build-up of grease and debris. A CCTV inspection shows exactly what's going on so the problem can be fixed properly rather than just cleared again.

Yes. An overflowing or completely blocked drain can't wait, so we offer emergency drain clearing across Brisbane. Call us and we'll get to you as quickly as possible, and give you advice on managing the drain until we arrive.

Avoid putting fats, oils and food scraps down the kitchen sink, use drain strainers to catch hair, and never flush wipes or sanitary items. If you have large trees near drainage lines, a periodic CCTV check can catch root intrusion before it becomes a full blockage.

Definitely. Many older Queenslander homes have ageing earthenware pipes that are prone to cracking and root intrusion. Our CCTV equipment lets us inspect these lines carefully and clear them without putting extra stress on fragile pipework.

We aim to respond to emergency call-outs as fast as possible, day or night. When you call, let us know exactly what's happening and we'll give you an honest estimate of our arrival time — plus advice on what to do in the meantime, such as turning off your water at the mains.

We're upfront about pricing. Before any work begins we explain what the job involves and give you fixed pricing with no hidden fees, so you know where you stand even in an emergency. Call us and we'll talk you through it.

For a burst pipe or major leak, turn off the water at your mains tap and switch off the hot water system if water is escaping near it. For an overflowing drain, stop using water fixtures inside the house. We'll give you specific advice for your situation when you call.

Yes. Our emergency plumbing service runs 24/7, including weekends and public holidays. Plumbing emergencies don't keep business hours, and neither do we.

Burst or badly leaking pipes, an overflowing or completely blocked toilet, no hot water, gas-related concerns, or any leak causing active damage to your property all warrant an emergency call-out. If you're unsure, call us and we'll help you decide.

Yes. We provide urgent plumbing for businesses across Brisbane, helping to prevent operational downtime and protect your premises. We work efficiently to get you back up and running.

Regular maintenance is the best prevention. Small leaks, slow drains and ageing hot water units often give warning signs before they fail. A maintenance check can catch these issues early — ask us about preventative plumbing maintenance.

Regular maintenance prevents the most common — and most expensive — plumbing problems. Catching a small leak, a worn valve or a slow drain early means a simple, low-cost fix instead of water damage, mould or an emergency repair later. It also keeps your water bills predictable and extends the life of your plumbing.

We inspect pipes, taps and fixtures for leaks, check water pressure and drainage, test fittings and valves, and look over your hot water system. We'll then give you a clear summary of anything that needs attention now and anything worth keeping an eye on — so you can plan ahead.

For most homes, a check every one to two years is sensible. Older Brisbane homes, properties with mature trees near drainage lines, and commercial premises generally benefit from more frequent inspections. We can recommend a schedule based on your property.

Maintenance is quoted based on the size of the property and the scope of the inspection. We give you clear, upfront pricing before we start, and any additional repairs are quoted separately so you stay in control of what gets done.

Yes. We work with business owners, strata managers and property managers to keep commercial plumbing systems compliant and operational, with proactive schedules that reduce downtime and prevent emergencies.

Often, yes. Hidden leaks, dripping taps and running toilets can quietly waste a surprising amount of water. Finding and fixing these issues during a maintenance visit can noticeably reduce your usage and your bill.

We offer same-day hot water repairs across Brisbane wherever possible. Hot water problems are urgent, so when you call we'll prioritise getting to you, diagnose the fault and explain your options before carrying out the repair.

It depends on the age and condition of the unit. If your system is under about ten years old and the fault is minor — a thermostat, valve or element — a repair usually makes sense. If it's older, leaking from the tank or failing repeatedly, replacement is often the better long-term value. We give you honest advice either way.

The best choice depends on your household size, available space, energy source and budget. Electric systems are simple and affordable upfront; heat pump and solar systems cost more to install but can significantly cut running costs. We compare the options with you so you can choose with confidence.

Yes. We install heat pump, solar and continuous-flow systems that can reduce your energy use and running costs. We'll explain the upfront cost versus the long-term savings so you can decide what suits your home.

Repairs are quoted based on the fault and the parts required; installations are quoted based on the system you choose and the work involved in removing the old unit. Either way, we give you clear, upfront pricing before we begin.

Most systems last around ten to fifteen years, depending on the type, water quality and how well they're maintained. If yours is approaching that age or struggling to keep up with demand, it's worth planning a replacement before it fails.

Yes. We take care of the entire job — safely removing and disposing of your old system, supplying the new unit and completing the installation to a high standard so it runs efficiently from day one.

Property management plumbing focuses on the specific needs of rental properties managed by property managers or real estate agencies. Unlike one-off domestic jobs, it's about an ongoing, reliable relationship — fast response times, streamlined communication with tenants and owners, and cost-effective solutions across multiple properties.

We liaise directly and courteously with tenants to arrange access and carry out the work, keeping disruption to a minimum. You'll receive clear updates so you always know the status of a job without having to chase us.

Yes. We carry out plumbing inspections for routine maintenance and pre-lease checks, identifying issues early so they can be addressed before they become urgent or costly.

It varies with the age and condition of the property, but a regular inspection cycle helps catch small issues before they affect tenants or cause damage. We can recommend a schedule that suits your portfolio.

Yes. We're available 24/7 for urgent plumbing issues, so a burst pipe or major leak in one of your properties can be dealt with promptly — day or night.

We provide clear, upfront pricing for each job and detailed reporting so costs are transparent for owners. For ongoing work we can talk through an arrangement that suits the way your agency operates.

Yes. GEOPLUMB regularly partners with builders and renovators across Brisbane, providing rough-in and fit-off plumbing that fits into the project schedule. We communicate clearly with your other trades so the plumbing never becomes a bottleneck.

Yes. We carry out the complete plumbing side of a bathroom renovation — from rough-in for the new layout through to the final fit-off of tapware, toilets, vanities and fixtures — finished to a clean, high standard.

Renovation and build plumbing is quoted on the scope of the project: the layout, the number of fixtures and the stage of work involved. We provide a clear quote upfront and keep you informed if anything changes during the job.

Yes. Good renovations run on coordination. We work in with your builder, tiler, electrician and cabinetmaker, and schedule our rough-in and fit-off stages so the project keeps moving.

Yes. We handle new residential build plumbing including accurate rough-in and final fit-off, as well as renovations and extensions of existing homes.

It's best to get in touch as early as possible so we can plan our stages around your build program. The earlier we're involved, the more smoothly the rough-in and fit-off stages slot into your timeline.

Underground pipes and drains are invisible during a normal property inspection, yet repairs to blocked or collapsed lines can be very expensive. A CCTV drain inspection shows the real condition of the drainage before you buy, so you can make an informed decision — and negotiate or walk away if there's a serious problem.

We feed a CCTV drain camera through the property's stormwater and sewer lines and record the footage. We're looking for blockages, collapsed or cracked pipes, tree-root intrusion and misaligned joints. You then receive a clear, easy-to-understand report on what we found.

The inspection is quoted based on the property and the drainage lines to be checked. We give you a clear price upfront before booking, so you know exactly what's involved.

Home buyers wanting to avoid surprise repair bills after settlement, investors protecting a rental purchase, and anyone buying an older Queenslander home with ageing pipework all benefit. If you're putting in an offer, it's worth knowing what's underground first.

We aim for a fast turnaround so the inspection fits within your contract or finance timeframe. Get in touch with your property details and we'll arrange a convenient time before your deadline.

We'll show you the camera footage and explain what it means in plain language. You'll have a written report you can use to negotiate the price with the seller, request repairs, or reconsider the purchase — giving you real bargaining power.