/ RETURN POLICY
Return Policy.
How, when and where to return your Easy Truck Rental hire vehicle, the condition we expect it in, and what happens if it’s returned late, dirty, low on fuel, or not returned at all.
Last updated: July 2026
This policy applies to every Easy Truck Rental hire and should be read together with your Rental Agreement, our Fee Schedule Policy, and our Damage Policy, which set out the fees and terms referred to below.
When to return your truck
Your truck is due back at the location, date and time shown on your Rental Agreement, during our opening hours of 7am – 7pm, 7 days a week.
Need more time? Call the team on 1300 327 901 before your Rental Period ends. We’ll extend your hire where we can; if we can’t approve an extension, the truck needs to be back at the original date and time.
Where to return your truck
Return the truck to the same location you picked it up from, unless a different drop-off location was agreed in advance and is noted on your Rental Agreement.
Need to drop off at a different location? One-way hire is available on selected routes, including our Brisbane–Sydney service. Call 1300 327 901 between 7am and 3pm, Monday to Friday, and we’ll confirm the right pickup and drop-off locations for your move.
After-hours & remote returns
Our locations are staffed 7am – 7pm, 7 days. If you return the truck outside these hours, you’re still responsible for the daily rental charge and for any damage to the truck until the location next opens, unless we’ve agreed to an after-hours drop-off and noted it on your Rental Agreement.
Returning to one of our unstaffed, remote locations? It’s the same process as pickup, in reverse: park the truck, take the photos requested through the SMS link we send you, and pop the keys above the sun visor.
Then call us straight away on 1300 327 901. We’ll confirm your photos have come through and remotely lock the truck for you — please don’t leave until we’ve let you know it’s locked.
Vehicle condition on return
Fuel. Every truck runs on diesel. Return it with at least the same level of fuel as shown on your condition report from pickup (trucks normally go out full). Return it short, and we’ll refuel it and charge $5.50 per litre for the shortfall, per our Fee Schedule Policy.
Cleanliness. We send every truck out clean and ask for it back the same way. Excessive dirt, stains, spills or odours attract a cleaning fee from $45 per hour; evidence of smoking in the cab attracts a minimum $300 decontamination fee. Full detail is in our Fee Schedule Policy.
General condition. Aside from fair wear and tear, the truck should come back in the condition recorded on your condition report at pickup.
Vehicle inspection at return
At a staffed location, one of our team will inspect the truck with you before you leave. Any new damage beyond fair wear and tear will be pointed out to you, and you may be asked to complete a short incident report. Fair wear and tear — damage no larger than a 50-cent piece — isn’t charged and won’t be noted on your agreement.
If you can’t wait for a joint inspection, or you return outside our opening hours, our team will inspect the truck once the location reopens. If they find new damage, they’ll try to reach you within 24 hours to complete an incident report by phone; if we can’t reach you, we’ll lodge what we know with our claims team and send you an Initial Case Notification. It’s worth taking a few photos yourself at drop-off, including the odometer and fuel gauge, for your own records.
Full detail on how damage is assessed, charged and disputed is in our Damage Policy.
Late, missing or non-return
If the truck isn’t back by the end of your Rental Period and no extension has been agreed, this is treated as a failure to return the vehicle under your Rental Agreement. We may report it stolen and take steps to locate, recover or repossess it — including engaging a third party to do so — at your cost. A quick call to 1300 327 901 before your return time avoids all of this.
Bond & deposit release
We place a $500 hold on your credit card at pickup. It isn’t a charge, and no funds leave your account unless we need to claim against it.
Once the truck is returned and inspected, and any outstanding amounts — late fees, refuelling, cleaning, tolls, damage and so on — have been deducted in line with our Fee Schedule Policy and Damage Policy, we release the remaining hold back to the same card. Card providers can take a few business days to clear a released hold on their end, even once we’ve processed it.
Related policies
Questions about returning your truck?
Call us on 1300 327 901 (7am – 7pm, 7 days) or send us a message and the team will come back to you.