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Questions, answered.

Everything you might want to know before booking a clean — pricing, service areas, what's included and how we work.

General

Where is Cleaning Captains based and which areas do you cover?
Cleaning Captains is based in Coorparoo and provides cleaning and pest control services across Brisbane. If you're unsure whether we reach your suburb, just ask when you get in touch.
What services does Cleaning Captains offer?
We offer exit bond cleaning, house cleaning, commercial cleaning, steam carpet cleaning, common area cleaning, and pest control and flea treatment. Because it's all under one roof, you can combine services into a single booking.
How do I get a quote?
Call us on 0422 717 100 or send an enquiry through the contact form on this site. Tell us the property type, the service you need and your preferred timing, and we'll come back to you with a clear written quote.
How does your pricing work?
Every job is quoted individually based on the size of the property and the scope of work — we don't believe in one-size-fits-all pricing. You'll always have a clear price before any work begins.
Are you satisfaction guaranteed?
Yes. Cleaning Captains stands behind every clean. If you're not happy with any part of the work, let us know and we'll come back and make it right.
What are your hours?
Our office hours are Monday to Friday, 7:00 AM to 7:00 PM, with Saturday cleans available by appointment. Bookings outside standard hours — such as overnight commercial cleans — can often be arranged.

Exit Bond Cleaning

Do you cover Coorparoo and the rest of Brisbane?
Yes. Cleaning Captains is based in Coorparoo and provides exit bond cleaning right across Brisbane. When you book, let us know the property address and we'll confirm we can be there in time for your final inspection.
How does pricing work for an exit bond clean?
Exit bond cleaning is quoted per property, not by a fixed hourly rate. We base the quote on the size of the home, the number of bathrooms, and whether extras like carpet steam cleaning or external windows are included. You get a clear written quote before we start, with no surprises on the day.
Do you offer a bond-back guarantee?
We clean to the standard your property manager and tenancy agreement require. If the agent flags an issue with our cleaning at the inspection, we'll return and re-clean those areas so the property meets the expected standard.
What is included in an exit bond clean?
A standard exit clean covers the full interior — kitchen, bathrooms, bedrooms, living areas, skirting, fixtures, internal windows and floors. Carpet steam cleaning, external windows, garages and outdoor areas can be added so the whole property is covered in one booking.
How far ahead should I book my exit clean?
As early as you can once you have your move-out date. Booking ahead means we can schedule the clean between your move-out and the final inspection. We'll always do our best to fit in shorter-notice jobs when our schedule allows.
Do I need to be there during the clean?
No. Many tenants have already moved out by the time we clean. As long as we can access the property and the power and water are still connected, we can complete the clean and let you know when it's done.

House Cleaning

Do you offer regular and one-off house cleans?
Yes. We do weekly and fortnightly regular cleans as well as one-off spring cleans. Regular bookings keep your home consistently fresh, while a one-off clean is ideal before an event or after a busy stretch.
How is house cleaning priced?
House cleaning is quoted on the size of your home and what you'd like done. Regular cleans are usually quoted as an ongoing rate per visit; one-off deep cleans are quoted separately because they take longer. We'll talk through what you need and give you a clear price up front.
Do you bring your own cleaning products and equipment?
Yes. Our team arrives with professional equipment and quality cleaning products. If you'd prefer we use specific products for your home — for allergies or particular surfaces — just let us know when you book.
Can I choose which areas you focus on?
Absolutely. Some clients want the whole home covered every visit; others want extra attention on kitchens and bathrooms. Tell us your priorities and we'll build the clean around them.
Are your cleaners reliable and the same each visit?
We aim to send a consistent team so they get to know your home and your preferences. Our cleaners are trained, briefed on your job, and turn up when we say we will.
What if I'm not happy with the clean?
Let us know and we'll make it right. Cleaning Captains stands behind every clean — if something hasn't been done to the standard you expected, we'll come back and address it.

Commercial Cleaning

What types of commercial spaces do you clean?
We clean offices, warehouses, shopfronts and other commercial premises across Brisbane. Whether it's a small office suite or a larger site, we'll tailor a cleaning plan to suit the space and how it's used.
Can you clean outside our business hours?
Yes. Most commercial cleaning is scheduled before opening, after closing, or overnight so your team and customers are never disrupted. We'll work out a schedule that fits your trading hours.
How is commercial cleaning priced?
Commercial cleaning is quoted on the size of the premises, how often you want it cleaned, and the scope of work. Ongoing contracts are usually quoted as a regular rate per visit. We'll inspect the site and give you a written quote before anything starts.
Do you offer regular scheduled cleaning?
Yes. Most commercial clients are on a regular schedule — daily, several times a week, or weekly — so the premises stay consistently presentable. One-off and end-of-lease commercial cleans are also available.
Can your team meet our site access requirements?
Our team is trained and briefed for commercial work. If your site has specific access, security or compliance requirements, tell us up front and we'll make sure the team is across them before the first clean.
Can you handle both cleaning and pest control for our premises?
Yes. Because we offer both cleaning and pest control, commercial clients can keep their premises clean and pest-free through one provider, with one point of contact.

Steam Carpet Cleaning

How does steam carpet cleaning work?
Steam (hot water extraction) cleaning injects heated water and cleaning solution deep into the carpet pile, then extracts it along with the dirt, stains and allergens trapped inside. It's a deeper clean than surface vacuuming alone.
How long does carpet take to dry?
Most carpets are touch-dry within a few hours and fully dry within around a day, depending on airflow, humidity and carpet type. We'll give you tips on the day to help your carpets dry faster.
How is carpet cleaning priced?
Carpet steam cleaning is quoted on the number and size of rooms or areas to be cleaned. If you're booking it alongside an exit clean or house clean, we'll fold it into the one quote so you can see the full price.
Can you remove stains and odours?
Steam extraction lifts most common stains and odours and removes trapped allergens. Some older or set-in stains may not fully disappear, and we'll always tell you honestly what to expect before we start.
How often should carpets be steam cleaned?
For most homes, a professional steam clean every 6 to 12 months keeps carpets fresh and extends their life. High-traffic areas, pets and allergies may call for more frequent cleaning.
Do you clean carpets as part of an exit clean?
Yes. Carpet steam cleaning is a common add-on to exit bond cleans because many tenancy agreements require professionally cleaned carpets. We can include it in your end-of-lease booking.

Common Area Cleaning

What counts as a common area?
Common areas are the shared spaces in apartment blocks, unit complexes and commercial buildings — lobbies, hallways, stairwells, lifts, car parks and shared entries. We keep these spaces clean and presentable for residents, tenants and visitors.
Do you work with body corporates and building managers?
Yes. We work with body corporates, strata managers and building managers to keep common areas consistently maintained. We'll agree a schedule and scope so everyone knows what's covered.
How is common area cleaning priced?
Common area cleaning is quoted on the size of the building, the areas included and how often cleaning is needed. Most buildings are on a regular schedule, quoted as a set rate per visit.
How often are common areas cleaned?
It depends on foot traffic. Busy residential or commercial buildings often need weekly or more frequent cleaning, while smaller complexes may need fortnightly visits. We'll recommend a schedule that keeps the building looking its best.
Can you clean common areas outside busy times?
Yes. We schedule common area cleaning around quieter periods so residents and visitors aren't disrupted, and so floors and entries are presentable when they're most used.
Do you handle one-off common area cleans?
Yes. As well as regular schedules, we do one-off common area cleans — for example after building works, before an inspection, or ahead of a sale or open day.

Pest Control & Flea Treatment

What pests do you treat?
We provide general pest control and flea treatment to protect your home or business from common unwanted pests. Tell us what you're seeing when you book and we'll plan the right treatment.
How is pest control priced?
Pest control is quoted on the size of the property and the type of treatment needed. You'll get a clear quote before we begin — we don't start work without you knowing the price.
Is the treatment safe for children and pets?
We use treatments responsibly and will give you clear instructions on the day — for example how long to keep children and pets away from treated areas. If anyone in the home has specific sensitivities, let us know when you book.
How long before I see results?
Many treatments start working within a short period, though it can take a little time for an infestation to fully clear as pests come into contact with the treatment. We'll explain what to expect for your situation.
Do you treat both homes and businesses?
Yes. We treat residential homes and commercial premises. Businesses can combine pest control with our commercial cleaning so the premises stay both clean and pest-free.
Can pest control be combined with a clean?
Yes. Many clients book pest control alongside an exit clean or a regular clean. Combining them into one booking is convenient and means one team and one point of contact.
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