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Frequently asked questions

Answers to the questions customers ask most often about working with CGE Electrical & Communications.

General questions

General questions

Do you cover my area in Brisbane?+
CGE Electrical & Communications is based in Morningside and services Brisbane and the greater South East Queensland region. Our technicians travel across the metropolitan area for domestic, commercial and industrial work. If you are not sure whether we reach your suburb, contact us with your location and we will confirm before any work is scheduled.
What are your business hours?+
Our service team is available during standard business hours, Monday to Friday, to take your call and schedule work. We also have an out-of-hours emergency system in place 24 hours a day, seven days a week, so urgent electrical issues can be handled outside normal hours. For non-urgent enquiries, the contact form on our website reaches us any time.
Are you a licensed electrical contractor?+
Yes. CGE operates as a fully licensed electrical contractor under Electrical Licence No. 72699. All electrical work is carried out by qualified, hand-picked technicians who go through a strict induction process, and we maintain a quality, safety and environmental assurance program so work meets current standards.
How do I get a quote for my job?+
The easiest way is to contact us through the form on our website or to call our office on (07) 3391 8778. Tell us what you need and a few details about your property, and we will discuss the scope with you. For project work we provide a clear quote so you know what is included before any work begins.
How does CGE charge for work?+
We believe in transparency in pricing. Because every job is different, we discuss the scope with you first rather than quoting a flat figure. For project work we provide a written quote, and for maintenance and smaller jobs we explain how charges will apply before we start. Our aim is no surprises — just clear, upfront communication.
What happens if I have a problem after the work is done?+
We pride ourselves on a professional approach under all circumstances and clear, consistent communication throughout every job. If you have a concern after work is completed, contact our office and we will arrange for it to be looked at. Our focus on preventative maintenance also means we aim to resolve issues quickly and keep your systems in peak condition.
General electrical & communications

General electrical & communications

What electrical services does CGE provide?+
CGE Electrical & Communications covers a broad range of electrical work for domestic, commercial and industrial clients. This includes lighting design and installation, switchboard and mains upgrades, exit and emergency lighting installation and testing, underground cabling, surge protection, generator testing and maintenance, and general breakdown and maintenance work. Whether you need a one-off repair or ongoing scheduled servicing, our team can scope the job with you and recommend the right approach for your property.
Do you handle data and communications cabling?+
Yes. Communications work is a core part of what we do. Our team installs CAT 5, CAT 6 and CAT 7 cabling from design through to certification, along with optical fibre links and backbones, coaxial networks, wireless access points, intercom systems and audio visual installations. We can also carry out infrastructure auditing so you have a clear picture of your existing network before any upgrade work begins.
Can you upgrade an old switchboard or mains?+
Yes. Power requirements change as buildings add modern appliances and equipment, and older switchboards and mains often need upgrading to stay safe and compliant with current standards. Our electricians assess your existing setup, explain what is involved, and carry out switchboard upgrades, metering alterations and mains upgrades. We talk you through the scope before work begins so you understand what is needed and why.
Do you carry out testing and tagging of electrical appliances?+
Yes. Testing and tagging of electrical appliances is part of our general services, helping you keep your workplace safe and compliant. We can also handle testing of exit and emergency lighting. If you would like a regular schedule rather than a one-off visit, we can arrange recurring servicing so your testing stays up to date without you having to track it yourself.
How does pricing work for electrical jobs?+
We focus on transparency in pricing. Because every job is different, we discuss the scope of your work with you first and provide a quote for project work so there are no surprises. For maintenance and smaller jobs we explain how charges will apply before we begin. The best way to get an accurate idea of cost is to contact us with the details of your job and we will walk you through it.
Do you work on commercial and industrial sites?+
Yes. Alongside domestic work, we support commercial and industrial clients with installation, construction and maintenance. Our experience covers projects such as breweries, gyms, medical centres, restaurants and retirement villages. We understand that commercial environments need minimal disruption and reliable systems, so we plan work to keep your operations running smoothly.
Can you help reduce our energy use with lighting upgrades?+
Yes. We design and install LED lighting and can fit energy saving devices, motion sensors and controls to help reduce running costs. We are happy to talk through practical options for your property, and our energy saving tips page has simple steps you can take as well. If you would like a tailored assessment, contact our team and we can discuss what would suit your site.
How quickly can you respond to an electrical fault?+
Our service team is available during business hours, and we also have an out-of-hours emergency system in place 24 hours a day, seven days a week. Faults are investigated and resolved as quickly as possible by our technicians. If you have an urgent electrical issue, call us and we will let you know how soon we can attend.
Security & alarm systems

Security & alarm systems

What security and alarm systems does CGE install?+
CGE installs and maintains a range of security and alarm systems for homes and commercial properties. This includes intruder alarm systems, including wireless alarms, CCTV camera systems, access control, intercom systems, and fire detection and warning systems. We can design a setup around the specific risks and layout of your property, and integrate it with your wider electrical and communications systems where appropriate.
Do you install and maintain CCTV?+
Yes. We install CCTV camera systems and can also service existing setups. As part of our communications work we handle the cabling, networking and positioning needed for reliable coverage. If you already have cameras that are not performing well, we can assess the system and recommend repairs or upgrades so you get clear, dependable footage.
Can you set up access control for a commercial site?+
Yes. Access control is part of our security offering, allowing you to manage who can enter different areas of your premises. We can install access control systems for commercial sites and integrate them with intercoms and other building systems. Contact us with details of your site and how you would like access managed, and we will recommend a suitable approach.
Do you handle fire detection and warning systems?+
Yes. Fire detection and warning systems are part of our security and alarm work. Keeping these systems in good working order is important for the safety of everyone in a building and for meeting compliance requirements. We can install, test and maintain fire detection and warning systems as part of a one-off job or an ongoing maintenance schedule.
Are your alarm systems wireless?+
We install security and alarm systems including wireless options. Wireless alarms can be a practical choice where running cabling is difficult or where you want flexibility in sensor placement. During an initial discussion we will look at your property and explain whether a wired, wireless or combined system would work best for your situation.
Do you service and maintain existing security systems?+
Yes. You do not need to have had the original system installed by us. We can inspect an existing alarm, CCTV or access control system, identify any faults, and carry out repairs or upgrades. Regular maintenance helps keep security systems operating as intended, and we can arrange scheduled servicing so issues are caught early.
How does pricing work for a security system?+
Security system pricing depends on the size of your property, the number of devices, and how the system is integrated. Rather than quoting a fixed figure, we discuss your requirements, assess the site, and provide a clear quote for the work so you know what is included. Get in touch with details of your property and what you want to protect, and we will take it from there.
Can you integrate intercoms with other building systems?+
Yes. Intercom systems are part of our communications and security work, and we can integrate them with access control and other building systems so entry management works as one connected setup. This is particularly useful for commercial sites and apartment buildings. Contact us to discuss how you would like your intercom and access systems to work together.
Body corporate services

Body corporate services

Do you work directly with body corporate managers?+
Yes. We are set up to make life easier for body corporate managers and committees by working directly with site contacts, scheduling regular safety compliance, and ensuring all work is completed. With more than 35 years of industry experience, we understand the process of coordinating with everyone involved in a body corporate, so you have less to chase and manage.
What body corporate electrical work does CGE handle?+
Our body corporate services cover general power work, installation and replacement of electrical circuits, common-area and security lighting, fault finding, switchboard upgrades and mains upgrades. We handle the everyday electrical needs of unit blocks and apartment buildings, from a faulty power point through to larger upgrades that keep the building safe and compliant.
Can you schedule regular safety compliance checks?+
Yes. We can automatically schedule regular safety compliance work so it does not get overlooked. By becoming your eyes and ears on site, we proactively identify electrical defects and address them before they become bigger problems. This gives the body corporate peace of mind that compliance is being managed consistently rather than reactively.
Do you handle common-area lighting for apartment buildings?+
Yes. General lighting for a unit block or apartment building is important for visitors, owners and tenants. We work with sensor and security lighting, lighting on seasonal timers, bunker lighting for pathways, garden and outdoor community-area lighting, and garage, driveway and car park lighting. We can recommend practical lighting solutions for your common areas.
Can you upgrade switchboards and mains for older buildings?+
Yes. Older buildings were not designed for the power demands of modern appliances and equipment, which can place stress on the building's consumer mains. We carry out switchboard upgrades to keep boards safe and compliant with current standards, and mains upgrades to increase power capacity. Where appropriate we may also recommend upgrading the consumer submains to individual units.
How do you handle electrical fault finding in strata properties?+
Locating a fault in a strata property can be like finding a needle in a haystack, which is why it needs a professional. Our electricians are experienced in testing and tracking down electrical faults across common property and individual units. We identify the issue, explain what is causing it, and rectify it so the building's electrical systems return to safe, reliable operation.
How does pricing work for body corporate work?+
We discuss the scope of work with your body corporate manager or committee and provide clear quotes for project work, so the body corporate can make informed decisions. For ongoing maintenance and scheduled compliance, we explain how charges will apply. Contact us with details of your building and what you need managed, and we will outline the best approach.
Will you proactively flag electrical defects you notice?+
Yes. Part of the value of having CGE manage your body corporate electrical work is that we act as your eyes and ears on site. While carrying out scheduled work we proactively identify electrical defects and bring them to your attention, so small issues can be addressed before they affect safety or lead to larger, more disruptive repairs.
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