Frequently Asked Questions

Brook's Cleaning works on a per-visit rate based on the size of your home or property and the scope of work required. The first clean is typically offered as a paid trial — this lets us accurately assess how long your property takes before quoting an ongoing rate. No lock-in contracts.

We're based in Coorparoo and regularly service Camp Hill, Holland Park, Norman Park, East Brisbane, Woolloongabba, Paddington, Morningside, Hawthorne, Cannon Hill, Greenslopes, Annerley, Yeronga, Fairfield, West End, South Brisbane, Highgate Hill and surrounding inner Brisbane suburbs. Contact us to confirm your suburb.

Most households opt for a fortnightly clean, which keeps the home consistently tidy without a full deep clean every visit. Weekly cleaning suits busy families or households with pets. Monthly is a good fit for lower-traffic homes or as a top-up alongside your own regular tidying.

We accept a range of payment methods. After your first clean you can move to a convenient recurring arrangement. Contact Brook to discuss the payment options that work best for you.

We primarily focus on ongoing regular clients as this allows us to deliver consistent results. However, if you're interested in a one-off clean — for example ahead of a special event or move — contact Brook to discuss availability.

Brook's Cleaning has been operating since 2008. Several of our clients have been booking us since 2009 and 2010 — the longevity of these relationships reflects the consistency and reliability we deliver on every visit.

A standard domestic clean covers dusting all surfaces and shelves, thorough bathroom cleaning, kitchen cleaning including benchtops, appliances and sink, vacuuming all carpets and rugs, mopping hard floors, emptying bins, and addressing wall marks and scuffs. We tailor the scope to your home — just let us know if there are areas you'd like extra attention on.

No. Many of our long-term clients provide key access and aren't home during cleaning. We've built strong trust over years of consistent service — many clients leave us to clean completely independently. We're happy to discuss whatever access arrangement suits you.

Absolutely — several of our regular clients have young children and pets. We're experienced cleaning in active households and happy to use products and techniques suited to your family's needs. Just mention it when you get in touch.

Your satisfaction matters to us. If something isn't right, let Brook know and we'll address it promptly. As an owner-operated business, our reputation depends on getting it right — we take every piece of feedback seriously.

Brook's Cleaning services apartment complexes, strata-titled buildings, small offices and commercial common areas. We work directly with body corporates and property managers to deliver consistent, scheduled upkeep of shared spaces.

Yes — we can provide a written service schedule outlining what is covered on each visit. We're also happy to communicate directly with your property manager. Contact Brook to arrange a walkthrough and tailored quote.