Frequently asked questions.

Most domestic jobs are quoted on-site or from a quick photo and description so you get a fixed price up front rather than a vague hourly estimate. The cost depends on the scope — a single power point or downlight is at the small end, while a switchboard upgrade, full rewire or whole-home smart wiring sits at the larger end. We'll always walk you through the quote line by line and explain what's included, so there's no surprise on the invoice when the work is done.

Yes — EV charger installation is one of the things we do regularly for Brisbane homeowners. We handle the lot: load assessment on your existing switchboard, any upgrades the meter or sub-board needs, the cable run, the charger mount, and commissioning with the manufacturer's app. We work with all the common chargers on the Australian market and will help you pick the right unit for your car, your driveway and your future-proofing plans.

We do our best to handle urgent domestic faults the same day — particularly safety issues like a tripping switchboard, a burning smell, or no power to the kitchen. Call us in the morning and we'll usually have someone with you that afternoon. Larger planned work (rewires, switchboard upgrades, lighting installs) is normally booked in advance so we can scope it properly and order the right materials.

Yes — our domestic team treats every home like our own. We lay drop sheets in living areas, vacuum after we drill, take all the offcut wire, packaging and old fittings away with us, and walk you through the finished work before we leave. If we've cut into a wall to run cable, we'll patch the access points and let you know where any future plaster or paint touch-ups are needed.

Yes — we wire and integrate smart lighting, smart switches, smart blinds, security cameras and home automation hubs as part of new builds, renovations, and retrofits. For existing homes we'll run new cable where it's needed and integrate with your existing wifi or wired backbone. We work with the open standards so you're not locked in, and we'll commission the system with you so you actually know how to drive it.

Yes — switchboard upgrades are one of our most common domestic jobs, particularly in older Brisbane homes that still have ceramic fuses or limited circuits. We'll inspect what you've got, install a modern board with safety switches on every circuit, and bring the wiring up to current Australian Standards. We coordinate the supply disconnection and reconnection with Energex so you only lose power for a few hours, not a whole day.

Yes — every domestic job we do that requires one is signed off with an electrical Certificate of Compliance issued under our Queensland Electrical Contractors License. You get a copy emailed to you for your records, and a copy is lodged with the Electrical Safety Office. This is what protects you when you sell the house, when your insurer asks, and if there's ever a question about whose work was done where.

Yes — most of our commercial work is scheduled around your operating hours. Switchboard upgrades, after-hours wiring runs, server-room moves, and tenant fit-outs are routinely done overnight or on weekends so your team can walk in to a working site Monday morning. We quote the after-hours rate up front so it's part of your decision, not a surprise.

Yes — we run preventative and breakdown maintenance contracts for commercial clients across Brisbane. The contract typically covers scheduled inspections, emergency lighting testing, RCD push-button testing, and a 24/7 callout line for faults. We tailor the schedule to your industry — retail, office, light industrial, hospitality each have different rhythms — and we report on completed tickets every month.

Yes — for larger commercial jobs (fit-outs, refurbishments, facilities upgrades) we'll attend site, scope the works against your floor plan or builder's drawings, and put together a fixed-price quote with a written scope, exclusions and program. For tenders we can provide a structured response and supporting evidence of past similar projects, licensing, and insurance certificates.

Yes — every commercial job we do is documented to a level your facilities team or property manager can hand to an auditor. That means electrical Certificates of Compliance, AS/NZS 3000 wiring documentation, RCD test logs, switchboard schedules, and as-built drawings on request. Our QHSE system is structured to AS/NZS 4801, so the paperwork is part of how we work, not an afterthought.

Yes — structured data cabling, Cat6/6A runs, fibre patches, and rack tidy-ups are part of our standard commercial offer. For larger sites we work with your IT provider to scope the run and label every port end-to-end. We test and certify cabling on completion and provide the test results with the handover pack.

For clients on a maintenance contract we operate a 24/7 callout line and aim for a 1–2 hour response within Brisbane for genuine breakdowns. For non-contract clients we'll get someone there as fast as we can during business hours and quote any after-hours premium up front. The emergency line is staffed by an on-call electrician, not a generic call centre, so you reach someone who can actually help on the first call.

Absolutely — most of our commercial work is alongside builders, fit-out designers, or property managers, and we're used to working to someone else's program and detailed drawings. We attend coordination meetings, raise RFIs in writing rather than verbally, and submit progress claims monthly so the project stays on track and on budget.

A facilities management contract typically covers scheduled preventative maintenance (RCD testing, emergency lighting, switchboard inspections), reactive breakdown response on a 24/7 line, minor reactive repairs up to an agreed value, and consolidated monthly reporting and invoicing. We tailor the inclusions to your portfolio — a single retail site looks very different to a multi-tenant office tower — and we agree the scope in writing before any work begins.

For facilities clients on contract we run a 24/7 emergency callout line. Within Brisbane we aim for a 1–2 hour response on critical faults — power outage, fire-system trip, life-safety lighting failure — and a same-day response on non-critical faults during business hours. The line is answered by an on-call BEC electrician, not an outsourced service, so the first call is the call that solves the problem.

Yes — we handle 6-monthly emergency lighting and exit sign testing to AS 2293 across single sites and large portfolios. Test results are logged in your facility's compliance file, defects are quoted before remediation, and the certificate goes on file ready for your next building audit. We can take over from your incumbent provider mid-cycle if you're switching.

Yes — every facilities contract we run produces a monthly report covering tickets opened and closed, response times against SLA, completed preventative tasks, RCD and emergency lighting test results, and any defects raised with quotes attached. The report is the single source of truth your facility manager hands to building owners or asset managers.

Yes — we manage facilities contracts across multi-site portfolios using the same ticket numbering, response SLAs and reporting structure across each site so the experience is consistent for the facility manager. We can roll up reporting at portfolio level or break it out per site, depending on what your asset owner wants to see.

If a reactive job is outside the standard contract scope — for example a switchboard replacement or major remediation — we'll attend, make the site safe, and provide a written quote for the additional work before proceeding. You're never billed for additional work without sign-off, and the response itself (turning up, isolating, making safe) is always covered under the standard SLA.

Yes — most retail fit-outs we do are alongside a head shop fitter or designer, and we're used to working to a tight program. We attend the program meetings, raise RFIs in writing, give a daily status update, and coordinate with the other trades so power is on when the joiner needs it and lighting is hung when the merchandiser arrives. Schedule slippage is the enemy of any retail opening; we work to avoid being the cause of it.

Yes — for retail clients who haven't already specified, we provide lighting design as part of the fit-out scope. That covers track positions, downlight selection, accent lighting on feature walls, dimming control, and emergency-lighting compliance. We provide a lux-level plan against the relevant Australian Standards for general areas and a designer brief for the merchandising lighting.

Yes — overnight and out-of-hours work is standard for shopping-centre tenancies where management restricts trade access during shopping hours. We quote the after-hours premium up front so it's part of your decision, and we coordinate with centre management on access, dock bookings, and after-hours protocols.

Yes — POS, EFTPOS, kitchen-display, back-of-house comms, and structured Cat6/6A cabling are part of our retail fit-out offer. We run the cable, terminate, label, test and certify, and we coordinate with your POS vendor or IT provider so the openings are the right type and the right place.

Yes — we work across Brisbane shopping centres regularly and are familiar with their tenancy fit-out manuals, induction requirements, hot-works permits, and after-hours protocols. We'll work directly with centre management on inductions, swipe cards and dock bookings so your fit-out program isn't held up by paperwork.

Yes — most retail clients want a fixed-price fit-out quote covering both materials (light fittings, switchboard, cabling, accessories) and labour (install, test, commission, rectifications). We'll quote line-by-line so you can see the cost of each component and adjust the spec if budget is tight. The quote also notes any provisional sums and the trigger conditions for any variation.

Yes — we've delivered electrical works for state government and education clients across Queensland, and we're set up for the documentation and compliance government clients require. We respond to formal tenders with the structured response, supporting evidence, licensing, insurance certificates, and prior-project references the brief asks for. We're also comfortable on lower-value direct-engagement and prequalified panel work.

Yes — every electrician we send to a school site is qualified and Blue Card-holding, and our QHSE system is structured to AS/NZS 4801. We handle the additional school-specific paperwork (working-with-children, contractor inductions, sign-in registers, hot-works permits) as standard, and we coordinate work outside school hours where the brief or risk assessment requires it.

Yes — for government and education projects we manage the full lifecycle: site inspection and quote, scope sign-off, program development, sub-contractor coordination if needed, weekly client reporting during delivery, defects rectification, and a structured handover pack on completion (as-builts, Certificates of Compliance, test results, equipment manuals). The handover pack is what keeps everyone honest at audit time.

Yes — every government and education job we do produces the documentation pack the client needs at handover. That covers Certificates of Compliance, AS/NZS 3000 wiring documentation, RCD and emergency lighting test logs, switchboard schedules, and as-built drawings updated to reflect what was actually installed. The pack is delivered in PDF and editable formats so the asset owner can keep it current over the life of the asset.

Yes — for school sites we routinely program disruptive work for school holidays, weekends or after-hours so classrooms, playgrounds and admin offices stay accessible during teaching periods. We quote the after-hours rate up front and coordinate access with the facilities officer or principal so the school knows exactly when crews will be on site.

Yes — public liability, professional indemnity, and workers' compensation cover at the levels government clients typically require. Certificates of currency are provided as part of the prequalification or tender response, and we re-issue them every renewal so your panel records stay up to date.