Frequently asked questions.

Yes. Tru Blue Carpet Cleaning & Pest Control covers Ipswich and the surrounding corridor from Esk through to Browns Plains — including Bundamba, Booval, Springfield, Springfield Lakes, Redbank Plains, Goodna, Collingwood Park, Karalee, Yamanto, Raceview, Forest Lake, Oxley, Jindalee and the western Brisbane suburbs. If you're unsure whether we reach you, just call 1300 850 303 and we'll confirm straight away.

Pricing depends on the number of rooms, the size of each area and the condition of the carpet, so the fairest way to quote is per job. Our cleaning starts from around $120, and hallways and walk-in robes are always included at no extra cost — so there are no surprises on the invoice. Call or send through the quote form with your rooms and suburb and we'll give you a clear, no-obligation price.

Yes — we're available 24/7, including an emergency response crew for water damage and urgent jobs. Whether you need an after-hours end-of-lease clean in Springfield or a flooded carpet dried in Goodna at 2am, you can reach us any time on 1300 850 303.

We use hot water extraction — often called steam cleaning — which is the method most carpet manufacturers recommend. High-temperature water and a cleaning solution are injected into the carpet pile and immediately extracted along with the dirt, allergens and stains. It lifts ground-in soil far more effectively than dry methods and leaves carpets only lightly damp, so they dry quickly.

We do. Tru Blue backs every clean with a 100% satisfaction guarantee — if you're not entirely happy with the result we'll re-clean the area free of charge, and if you're still not satisfied we'll refund your money. We're confident in the standard of our work and we want you to be delighted with it.

With hot water extraction, carpets are usually touch-dry within a few hours and fully dry within around 6 to 12 hours, depending on the weather, airflow and carpet type. We extract as much moisture as possible on the day, and opening windows or running fans speeds things up. We'll give you simple after-care tips before we leave.

Yes. Pet stains and odours are one of the most common jobs we handle for Ipswich families. We treat the affected area to break down the source of the smell rather than just masking it, then clean and deodorise. For homes with kids and dogs we can also apply fabric protection afterwards to make the next accident easier to clean up.

It helps if smaller items, breakables and anything on the floor are moved out of the way, but you don't need to shift heavy furniture — our technicians can work around larger pieces and move what's practical. Just let us know at booking if there are specific rooms or items you'd like us to focus on.

For most Ipswich homes, a professional carpet clean every 6 to 12 months keeps carpets healthy and extends their life — more often if you have pets, kids, allergies or high-traffic areas. Regular cleaning removes the grit that wears down carpet fibres, so it's as much about protecting your investment as appearance.

Hot water extraction removes the large majority of stains, including dirt, food, drink and traffic marks. Very old, dye-based or bleach-damaged stains can sometimes be permanent, but we pre-treat problem spots before the main clean and will always tell you honestly what we expect to achieve before we start.

Yes. We use professional cleaning solutions applied with hot water extraction, and carpets are only lightly damp afterwards. Once dry — usually within a few hours — the area is completely safe for children and animals to use as normal.

We treat the common household pests across Ipswich and western Brisbane — including cockroaches, ants, spiders, silverfish, fleas, rodents and bed bugs & dust mites. If you're seeing a particular pest, let us know at booking so we can tailor the treatment.

It varies by pest and product, but a general internal and external treatment typically protects your home for several months. Factors like weather, surrounding bushland and how often surfaces are washed can affect longevity — we'll advise on the right schedule for your property.

Yes. We apply treatments responsibly and will advise you on any short re-entry or drying time needed for treated areas. Once dry, your home is safe for family and pets — we'll talk you through any simple precautions before we start.

Yes — upholstery cleaning is one of our specialities, and our customers regularly tell us their lounges come up looking brand new. We clean fabric sofas, armchairs, dining chairs and more, lifting stains, odours and built-up grime while caring for the fabric.

In most cases, yes. We pre-treat marks and use fabric-safe cleaning to remove stains and the odours that come with everyday use, pets and kids. As one Ipswich customer put it after a couch clean, 'all stains were removed — even the nasty ones.'

Fabric upholstery is usually dry within a few hours, depending on the material and airflow. We extract as much moisture as possible during cleaning, and we'll let you know how long to leave it before normal use.

Yes. Tile and grout cleaning uses high-pressure equipment and cleaning solution to lift the dirt and discolouration that builds up in grout lines and on tile surfaces — restoring hard floors far beyond what mopping can achieve.

Kitchens, bathrooms, laundries, entryways and tiled living areas all benefit, as these are where grout collects the most grime and grease. We clean both floor and, where suitable, wall tiles.

Tiled floors dry quickly — usually within an hour or two once cleaning is complete and any excess moisture is removed. We'll let you know when the area is ready to walk on.

Yes. We care for both natural-fibre and synthetic rugs using the hot water extraction method, which lifts trapped dirt and debris without damaging delicate fibres. Rugs need the right kind of care to keep performing and looking their best.

Rugs trap dust, allergens and grit that everyday vacuuming can't fully remove — and that build-up isn't healthy for your family or pets. Professional cleaning removes it thoroughly and helps your rug last longer.

In many cases yes, we can clean rugs on-site. For some delicate or heavily soiled rugs a different approach may suit better — we'll assess your rug and recommend the best option when we quote.

Mattresses collect dust mites, sweat, dead skin and allergens over time, which can affect sleep and aggravate allergies. Professional mattress cleaning sanitises and freshens the surface for a cleaner, healthier night's sleep.

Yes. Our mattress cleaning targets the dust mites and allergens that build up in the surface layers, which is especially helpful for allergy and asthma sufferers in Ipswich households.

Mattresses are usually dry within a few hours with good airflow. We recommend cleaning earlier in the day and airing the room so it's ready for that night.