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Frequently asked questions
Everything you might want to know before booking The Upkeep Guys. Still not sure? Give us a call — we are happy to help.
Which Brisbane suburbs do The Upkeep Guys cover?
We focus on Brisbane's inner north-west. That includes The Gap, Ashgrove, Bardon, Enoggera, Paddington, Fig Tree Pocket, Toowong, Indooroopilly, Chapel Hill and Kenmore, plus the streets surrounding them. Staying close to home means we can get to your place quickly, fit you into a regular run and keep travel time down. If you are just outside this area it is still worth asking — we will always let you know honestly whether we are the right crew for the job or whether someone closer would serve you better.
How do you charge for lawn mowing and garden work?
We work to a straightforward hourly rate, so you only pay for the time the job actually takes. Before any work starts we give you an obligation-free quote based on the size of your property and what you would like done, so there are no surprises. For regular mowing and garden visits the time per visit is usually very consistent once we know your place, which makes it easy to budget. Get in touch with a quick description of your yard and we will talk you through what to expect.
Do you offer regular visits or just once-off jobs?
Both. Plenty of our customers have us come every fortnight or every month so their lawn and garden never get away from them, especially through Brisbane's long growing season. Others book us for a one-off tidy-up before an event, an inspection or putting a property on the market. You are never locked into a contract — tell us what suits you and we will set up a rhythm that works, then adjust it whenever you need.
Can you do the work while I am not home?
Yes. Almost everything we do is outdoor work, so as long as we can safely access the lawn and garden areas you do not need to be home. Many regular customers simply leave a gate unlocked and come back to a freshly mown lawn and a tidy garden. We will always let you know we have been, and if anything needs your attention we will be in touch. If you would rather be there for the first visit so we can walk the property together, that is completely fine too.
What happens if I am not happy with the job?
Our work is guaranteed. If you are not happy with what we have done, let us know and we will come back and do our absolute best to leave you satisfied. We started this business to look after people properly, so a job is not finished until you are pleased with it. We would always rather you tell us than quietly look elsewhere — a quick conversation almost always sorts it out.
Do you clean up and take away the green waste?
Yes. Tidying up is part of the job, not an extra. After mowing, hedging or a garden clean-up we clear the clippings and debris, sweep down hard surfaces and remove the green waste from your property so you are left with a clean, finished result. If a job creates a larger volume of waste than usual we will mention that when we quote so there are no surprises.
How do I get a quote from The Upkeep Guys?
The easiest way is to call us or send a message through the contact form with a short description of your property and what you would like done. We will get back to you to talk it through and arrange an obligation-free quote. There is no pressure and no cost for the quote — you simply get a clear idea of what the work involves and what it will cost before you decide.
Do you only mow lawns, or can you handle other outdoor jobs?
We do far more than mowing. Alongside lawn care we handle hedging and tree trimming, garden maintenance and tidy-ups, mulching and weed spraying, fence painting and repairs, pressure cleaning of driveways, fences, walls and solar panels, plus the odd outdoor jobs that are hard to find a tradie for. If it is general upkeep around your yard, just ask — if we can help we will, and if it is outside what we do we will point you in the right direction.
Ready for a lawn and garden you do not have to think about?
Tell us about your place and we will sort out an obligation-free quote. Friendly, local and reliable — the way upkeep should be.