FAQ
Answers based on Stellar's source FAQ, service and warranty pages.
Frequently asked questions
What are your business hours?
The source FAQ says clients can call at any reasonable time, seven days a week. The source header lists 7 am to 9 pm.
Which areas do you serve?
Stellar is based near Forest Lake and Heathwood, and serves Brisbane City and southside areas including Sunnybank and Browns Plains, plus Ipswich and Logan.
Can any carpet stain be removed?
Stellar states that old stains can become permanent depending on the stain type and how long it has been left, but different procedures and agents are used to maximise the chance of removal.
What is hot water extraction?
The FAQ describes hot water extraction as a deeper method where hot water is injected into the carpet layer and extracted by vacuum.
How long does carpet or upholstery take to dry?
Drying depends on weather, ventilation, fibre type, fabric weight and how dirty the material is. The source notes that synthetic fibres can dry faster than natural fibres.
Do you move furniture?
The source FAQ says small and light furniture can be moved, but heavy, bulky, delicate and fragile furniture is not moved.
Is parking needed?
The source FAQ asks clients to provide free, secure parking reasonably close to the work site.
What warranty is offered?
The warranty page says services including carpet, bond, upholstery and tile cleaning come with a seven day warranty and a 24 hour returning guarantee.