Frequently asked questions

RLM Plumbing Contractors is based in Wavell Heights and services all suburbs of Brisbane, along with the wider South East Queensland region. We attend residential and commercial jobs right across the city — from the inner-north suburbs near our base out to the wider metro area. If you would like to confirm we reach your particular suburb, give us a call and we will let you know straight away and arrange a time that suits you.

Our standard plumbing work begins from 6 AM on weekdays, which suits builders and homeowners who want an early start. On top of that, we have a 24-hour emergency service available, so if a plumbing emergency happens at night or on a weekend you can still reach us. For booked work we will always agree a time with you in advance and keep in contact so you know when to expect us.

Yes. RLM Plumbing Contractors holds QBCC Licence 1296700 and operates as licensed members of the Queensland Building and Construction Commission. We have our insurances and work cover in place, so you can be confident every job is properly covered. Our plumbers are fully uniformed, honest and polite, and we always leave your job site clean and tidy when the work is complete.

Getting a quote is easy and free. You can call us on 0402 433 588 or send an enquiry through the contact form on this website with a few details about the job. For renovations and larger projects we provide a free consultation, explain all your options and recommend the direction that best suits your budget and project before any work begins. There is no obligation and no pressure.

Yes. RLM Plumbing Contractors is Brisbane's first choice for emergency plumbing, with a plumber available 24 hours a day. We offer a 1-hour emergency response guarantee to all areas of Brisbane, so whether it is a burst pipe, a major leak or a blocked drain, we will be there when you need us. For any emergency the fastest way to get help moving is to call us directly.

Yes. Every job we complete is backed by our 100% satisfaction guarantee, including a money-back guarantee. We use quality parts and equipment from established plumbing and drainage suppliers and complete all work to the highest possible standard. If anything is not right, we want to hear about it and we will return to make it right. Our 5-star Google rating across 107 reviews reflects how seriously we take quality.

We keep payment straightforward and will confirm the accepted methods with you when we provide your quote or before the job is completed. If you have a preferred way to pay, let us know when you book and we will do our best to accommodate it. For larger renovation and commercial projects we are happy to discuss how and when payments are made so the arrangement is clear from the start.

Yes. Bathroom, kitchen and laundry renovations are core residential work for us. We handle the full plumbing scope — relocating or adding fixtures, waterlines, drainage and rough-ins — and can fit a new toilet, basin, bathroom or even the plumbing for a granny flat. We work closely with major plumbing and drainage suppliers to source quality parts at a fair price and coordinate our work so the project runs smoothly.

For planned work such as renovations and installations we book a time that suits you and confirm it in advance. For urgent residential problems like a burst pipe or a blocked drain, we offer a 1-hour emergency response guarantee to all areas of Brisbane and have a plumber available 24 hours a day. Either way, we keep in constant communication so you always know when we will arrive.

Yes. Whether you are renovating or planning a new build, RLM Plumbing Contractors can meet all your residential needs. We carry out rough-ins for new builds, waterlines, under-slab drainage and the plumbing for extra toilets, basins, bathrooms and granny flats. We provide a free consultation to explain your options so you can choose the best direction and outcome for your home and your budget.

RLM Plumbing Contractors has over 15 years of experience primarily in the commercial plumbing sector. That commercial background is the foundation of the business and means our team brings exceptional depth of knowledge to commercial drainage, fire services, pump rooms, water mains and more. It is the reason builders and business owners trust us with technical plumbing work where the detail really matters.

Yes. Commercial fire installs, hose reels and landing valves, RPZ valves and backflow prevention are part of our commercial plumbing scope, and we can also commission and maintain backflow prevention devices. These are specialised areas, and with over 15 years of experience in the commercial sector our team has the knowledge to install and service them correctly. Contact us with your project details and we will talk through what is required.

We believe in constant communication with all our clients, big or small, until the job is complete. On larger commercial projects that means staying in close contact with the builder and other trades, planning our rough-ins and drainage works around the construction program, and keeping you updated on progress. Our aim is to complete every stage to a high standard and on schedule so the overall project keeps moving smoothly.

We are a one-stop shop for plumbing repairs and maintenance. That includes blocked drains, tap repairs, burst pipes, toilet repairs, hot water systems, leaking taps and toilets, garbage disposals, dishwashers and waterlines. We also commission and maintain backflow prevention devices. Whether it is a small annoying leak or an urgent failure, our licensed plumbers are experienced across all types of residential and commercial repairs.

Yes. Hot water systems are part of our maintenance and repair work. Whether your unit has stopped working, is leaking or is simply due for replacement, our licensed plumbers can assess it, explain your options and carry out the repair or installation. We work with quality parts and equipment from established suppliers, so you get a reliable result. If you have lost hot water entirely, get in touch and we will help you sort it out promptly.

Yes. We have a 24-hour emergency service available, so if a plumbing emergency happens outside normal hours or on a weekend, you can still reach us. Plumbing problems rarely wait for a convenient time, and a fast response can prevent a small issue from becoming expensive water damage. For after-hours emergencies the best thing to do is call us directly so we can respond as quickly as possible.