Common questions about pricing, service areas and how to book with Proactive Property Services.
General Questions
What services does Proactive Property Services offer?
General handyman repairs, roof tile repair, window repair and installation, tap and minor plumbing repairs, yard cleanup and rubbish removal, and commercial property maintenance. Call if you are unsure whether your job fits.
Who is Matt Clarke?
Matt Clarke is the owner and operator of Proactive Property Services, based in Coomera on the Gold Coast. Every Google review is five stars. Customers consistently praise his responsiveness, transparency and quality.
Where does Matt service?
The service area includes Coomera, Hope Island, Helensvale, Pimpama, Upper Coomera, Oxenford and the surrounding Gold Coast North area.
How do I get a quote?
Call Matt on 0487 899 525 or use the contact form. Matt aims to respond within a few hours and can usually provide a quote the same day.
Does Matt charge a call-out fee?
No hidden call-out fee within the service area. You receive a clear upfront quote before any work begins.
Pricing & Bookings
How is the work priced?
Most jobs are priced per job. Matt gives an upfront quote for labour and materials. All pricing is transparent and agreed before work starts.
What are the trading hours?
Monday to Friday: 7:00 AM to 5:00 PM. Saturday: 9:00 AM to 3:00 PM. Closed Sundays.
How far ahead do I need to book?
Most jobs can be attended within a few days. For urgent issues call directly on 0487 899 525 for priority scheduling.
Can I pay by card?
Yes. Matt accepts bank transfer and major card payments. Details are provided on the invoice.
Quality & Guarantees
Is the work guaranteed?
Matt stands behind every job. Any concerns about completed work are addressed promptly at no additional cost.
What is Matt's Google rating?
Proactive Property Services has a 5.0 star rating on Google. You can verify this on the Google Business Profile.
Does Matt provide documentation for insurance claims?
Yes. For storm or weather-related damage Matt provides photos and an itemised written quote you can submit to your insurer.