Frequently asked questions
Everything you need to know about our carpet cleaning, upholstery, tile and pest services across Brisbane Northside.
Do I need to vacuum before my carpet clean?+
A light vacuum of the areas to be cleaned is helpful but not required. Our crew pre-vacuums every job because roughly 70% of carpet soil is dry soil, so we always start by lifting that out before the deep clean.
How long does a carpet clean take?+
Most residential jobs take one to two hours depending on the number of rooms, the level of soiling and whether stain treatment or protection is added. We'll give you a clear time estimate with your quote.
What do you mean by an 'area'?+
An area is a single room or a defined space such as a hallway, lounge or set of stairs. When you book we'll confirm exactly how your home is measured so the quote is accurate and upfront.
Can you give me a quote over the phone?+
Yes. Tell us the number of rooms or areas and the type of clean you need and we'll give you an honest, flat-rate quote on the spot — with no overtime charges or surprises on the day.
How often should I have my carpets cleaned?+
We recommend a professional clean every 6 to 12 months for most homes, and more often for households with pets, children or high foot traffic, to protect the fibres and keep your carpet healthy.
Do you remove urine stains and pet odour?+
Yes. We use targeted treatments that break down urine and pet odours at the source rather than just masking them, then deodorise the area as part of the service.
What should I do with the furniture in the room?+
Where possible move small and breakable items beforehand. Our team can move most light furniture for you and clean around heavier pieces — just let us know when you book.
Ready for carpets that look and feel brand new?
Free, no-obligation flat-rate quote from a friendly, local Brisbane Northside team — carpet steam & dry cleaning, stain removal, upholstery, tile & grout and pest control.