Before the job
Customers are called the day before to reconfirm timing and reduce uncertainty.
About
Personal and professional service from Gavin.
North Lakes Carpet and Pest is owned and run by Gavin. The source about page says Gavin has spent most of his life in customer service industries and understands the importance of true customer care. Gavin personally does every job, calls customers the day before their appointment, reconfirms times and explains the best option when he arrives. The business says it is transparent with charges, discusses additional costs before work starts and avoids bait-and-switch tactics. This demo keeps those source-backed points front and centre without adding unsupported claims.
On arrival
Gavin discusses the best option for the job and explains what he is doing and why.
Before work starts
Any additional costs that may arise are discussed before work begins.
Equipment
Truckmount and portable machines, selected for the job.
The home page says North Lakes Carpet and Pest uses a combination of truckmount and portable machines, scrubbers and chemical solutions for different jobs.