The questions customers ask us most often.

Our core service area is Brisbane's inner-north — Ashgrove (where we're based), The Gap, Bardon, Paddington, Red Hill, Kelvin Grove, Stafford, Mitchelton, Enoggera, Newmarket, Wilston, Grange, Alderley, Gaythorne, Keperra and Ferny Hills. We do take on jobs in surrounding suburbs case by case — just ask.

Office hours are Monday to Friday, 7am to 5pm. Site work typically runs 7am to 3pm to minimise impact on neighbours. Storm response is available 24/7 during major weather events. We don't routinely work Sundays.

Yes. Landscapers Plus holds QBCC Licence 15059008, which covers landscape construction work in Queensland. We carry public liability insurance and follow current workplace safety standards. We're happy to send through copies of the licence and insurance certificate before any contract is signed.

Quotes always start with a free site visit so we can see the space, listen to what you want, and understand the constraints. After the visit you receive a detailed written quote with itemised inclusions — plants, hardscape, lighting, labour, sub-trades. No scary surprises mid-build; any variations are quoted separately before work happens.

For maintenance work, invoices go out monthly and are typically paid by bank transfer or card. For larger construction projects, we use a milestone payment schedule — deposit, progress payment(s), and final payment at handover — agreed in writing as part of the contract. We're set up for card, bank transfer and BPAY.

Yes. We provide outstanding quality workmanship, guaranteed every time. Specific guarantee terms depend on the work type — plants typically carry a replacement guarantee for the establishment period, hardscape and structural work carry longer-form guarantees aligned with QBCC requirements. The specifics are written into your contract.

Every build is quoted on the specific design — there's no flat hourly rate or square-metre formula because no two yards are identical. After our free site visit and design walk-through, you'll receive a detailed itemised quote covering plants, hardscape, lighting, irrigation, labour, and any sub-trade work. There are no scary surprises mid-build; we agree the inclusions upfront and any variations are quoted separately before they happen.

A compact courtyard refresh usually runs two to four weeks on site. A full backyard with retaining, decking, planting and lighting is more often four to eight weeks. Larger multi-zone or terraced sites can stretch to three months. We give you a working timeline as part of the quote and update it weekly during construction so you always know what's coming next.

Yes. Landscapers Plus holds QBCC Licence 15059008, which covers landscape construction work in Queensland. We carry public liability insurance and our team is trained to current workplace safety standards. We're happy to send through a copy of the licence and insurance certificate before any contract is signed.

Yes — drainage, retaining and structural elements are part of most of our builds and we treat them as engineering, not afterthoughts. Where a retaining wall is over 1m or designed to hold a vehicle load, we engage a structural engineer for certification. Drainage is designed into the site plan from day one so the landscape still looks great after a Brisbane storm.

Absolutely. We've delivered builds working directly from architect documentation as well as collaborating during the design phase. If you've already got a landscape designer's plan, we'll price it, flag anything we'd refine for buildability or longevity, and execute. If you're starting from scratch, we'll handle the design in-house.

Our core service area is Brisbane's inner-north — Ashgrove, The Gap, Bardon, Paddington, Red Hill, Kelvin Grove, Stafford, Mitchelton, Enoggera, Newmarket, Wilston, Grange, Alderley, Gaythorne, Keperra and Ferny Hills. We do take on jobs in surrounding suburbs case by case; just ask.

Maintenance is priced per visit based on the time and scope agreed in your plan. After a free initial walk-through, we give you a fixed per-visit rate plus the suggested frequency. Most clients are on monthly or fortnightly schedules. You can adjust the cadence at any time, and we don't lock you into long contracts — it's renewed visit by visit.

Most established gardens settle into a fortnightly or monthly rhythm. New gardens or high-feature spaces (pools, formal hedging, irrigation-heavy zones) usually need fortnightly visits in the first year and can ease to monthly once the planting matures. We'll recommend the right cadence at the free walk-through and you can adjust as the garden changes.

No. Once we've done the initial walk-through and have side-gate or key access agreed, our team works through the scheduled jobs and lets themselves out. We send a brief visit report so you always know what was done and what we noticed.

Anything beyond routine care is quoted separately so you're never billed for surprise work. That means large tree work over 4m, full lawn re-turfing, garden bed redesign, irrigation system installation, hardscape repair, and storm cleanup. We'll always discuss and quote these before doing them.

Yes — most of our maintenance clients have gardens built by others. The first visit is a thorough walk-through to learn what's planted, where the irrigation runs, which areas need attention, and what you want to prioritise. We then write the maintenance plan around what's actually there.

Yes. Irrigation is part of every maintenance plan where a system exists. We check zone coverage, clean filters, replace cracked drippers or risers, and adjust scheduling for the season. Larger repair work like a buried mainline leak is quoted separately.

Mowing is priced per visit based on lawn area and complexity (edges, slope, gates, debris removal). After a quick measure-up at no charge, you get a fixed per-visit rate. Most domestic lawns in Ashgrove fall into a consistent rate band, and you can pause or resume the schedule any time.

It depends on the grass type and the season. Most Brisbane lawns benefit from weekly mowing in the growing season (October–April) and fortnightly through the cooler months. Buffalo and Zoysia lawns can stretch to fortnightly even in summer if cut at the right height. We'll recommend the right rhythm for your specific lawn.

Yes — that's lawn renovation rather than mowing. Depending on the cause (compaction, drainage, soil pH, shade, grub damage), the fix might be aeration plus over-seeding, top-dressing with bedding soil, or full re-turfing of the worst areas. We diagnose during a free visit and quote the fix separately from any ongoing mowing.

Yes — clippings are removed and the lawn is left clean. If you'd prefer mulching-back (which returns nutrients to the lawn) we can switch to that mode; it works well in dry months when clippings are short.

Every mowing visit includes edge trimming around garden beds, pathways, fences and driveways. Hard edges along concrete and pavers get a precision line; soft edges along garden beds get a clean, even bevel.

Most new clients are on the schedule within a week. After a quick visit to measure up and agree the rate, we slot you into our regular Ashgrove run.

Tree removal is quoted per job based on size, access difficulty, proximity to structures or power lines, and whether stump grinding is included. Smaller trees in clear yards can be priced over the phone with a photo; anything more complex needs a free site assessment. The quote covers labour, equipment, debris removal and safe disposal.

Yes. We carry public liability insurance covering tree work, and for any removal involving climbing or proximity to structures we coordinate with certified arborists who carry their own specialist insurance. We're happy to send certificates before the job is booked.

Brisbane City Council has rules around significant landscape trees — typically based on trunk diameter and species. We check your tree against current council requirements before quoting any removal, and we'll let you know if a permit is needed. We never remove a tree without confirming it's lawful to do so.

Absolutely — most of our tree work is shaping, crown-lifting, and selective pruning rather than removal. Good pruning extends a tree's life and keeps it safer in storms. We follow Australian Standard AS 4373 for pruning live amenity trees.

All cut material is removed from your property as part of the job. We don't leave debris piles for council pickup. Smaller jobs use our tipper trailer; larger removals use a chipper to mulch on-site so we leave with a single truckload.

Yes — storm response is a separate same-day service. If a tree has come down or a limb is hanging dangerously, we usually have a crew on site within 24 hours. Call our number directly for the fastest response.

Garden maintenance is the broader package — mowing, edging, weeding, mulching, pruning. Plant maintenance is the specialist layer inside that: feeding, pest treatment, plant health monitoring, replacements. Most clients have both rolled into a single maintenance plan; some hire us for the plant-care layer only and handle mowing themselves.

Most Brisbane garden beds benefit from feeding three to four times a year — early spring, mid summer, autumn, and a light winter top-up if needed. We adjust the feed type and rate to the plants in the bed (acid-loving plants get a different mix from formal hedging or natives). It's included in monthly maintenance plans.

Often yes — most plant decline has a cause we can identify and address: soil moisture issues, drainage, pH, pest pressure, sunburn, root constraint. A free walk-through of the failing area usually surfaces the cause. Where the plant is past saving, we recommend an appropriate replacement and source it for you.

We start with organic and integrated pest management approaches — soil health, beneficial insects, manual removal — and reach for targeted chemical treatments only when the problem demands it. Anything we apply is approved for residential gardens and applied at the recommended rate with safety protocols. We'll always tell you what we're treating with and why.

Yes. We have established relationships with wholesale and retail nurseries across SEQ and can source most plant species at trade rates. Replacements are quoted separately from your maintenance plan — you see the per-plant cost before we buy.

Definitely — picking the right plants for a position is half the battle. During a maintenance visit we can walk the garden with you and suggest species that suit each spot's light, soil, and water profile. For larger replanting (a whole bed or zone), we'll quote a planting design separately.

Most calls in our service area get a crew on site within 24 hours of the weather clearing. If your property is unsafe — a tree leaning on the house, blocked egress, hazardous limbs near power — we treat it as priority and aim for same-day. Demand spikes during major events, but we always communicate ETA when you call.

In most cases yes — fallen trees, limb damage, and storm debris cleanup are typically covered under home and contents policies in Queensland. We provide itemised invoices and photo documentation specifically formatted for insurance claims. Always confirm the specifics with your insurer; we'll provide whatever paperwork they need.

Trees on power lines must be cleared by Energex first — we coordinate that. Trees on roofs are handled with rope-access techniques and certified arborists working with us so the load is brought down in controlled sections without further damaging the structure. We don't take shortcuts on high-risk removal work.

Storm response is priced based on the scope: crew size, equipment needed (chippers, cranes, certified arborist), time on site, and disposal. After-hours and priority response carry a callout premium. We give you a verbal estimate during the first phone call so you know roughly what to expect, then a written quote on site before work starts.

Yes — debris removal is part of the cleanup. We mulch on-site where it makes sense (it's faster and reduces truck movements) or load and remove to council facilities. You're not left with a pile to dispose of yourself.

Absolutely — and it's the smartest thing you can do. A pre-season tree health check identifies weak limbs, dead wood, and structural issues that are likely to fail in high winds. Selective pruning before storm season is dramatically cheaper than emergency removal after. We can schedule a free visit during August/September.