FAQ

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Everything you need to know about bond cleaning, move-out cleaning, and how we work.

General Questions

What is bond cleaning?
Bond cleaning (also known as end-of-lease cleaning or exit cleaning) is a thorough, deep clean of a rental property performed when a tenant is moving out. The purpose is to restore the property to the condition it was in when you moved in — so your landlord or property manager releases your full security deposit (bond). We follow a detailed real-estate-approved checklist that covers every room, surface, and fixture.
How is bond cleaning different from a regular clean?
Bond cleaning is significantly more thorough than a standard clean. It covers areas that routine cleans skip — inside ovens, behind appliances, inside cupboards and drawers, skirting boards, window tracks, exhaust fans, and more. It needs to meet real estate inspection standards, which are far higher than everyday household cleaning.
Do I need to be present during the clean?
No — you don't need to be present. Many tenants prefer to hand over keys and pick them up once the clean is done. We can coordinate key collection and return to suit your schedule.
Are your products safe for children and pets?
Yes. We use professional-grade eco-friendly cleaning products that are safe for families and pets. No harsh or toxic chemicals — just effective, safe formulas that deliver excellent results.

Bond Cleaning

Is the bond clean guaranteed?
Yes — we offer a 100% bond back guarantee. If the property manager or landlord identifies any cleaning issues within the agreed timeframe after our clean, we return to re-clean those specific areas at no extra charge. Your bond is our responsibility too.
How long does a bond clean take?
Typically 4–8 hours depending on property size. A studio or 1-bedroom unit takes around 4 hours. A 3–4 bedroom house can take 6–8 hours or more. We take the time needed to get it right — we don't rush jobs.
What does the bond cleaning checklist include?
Our bond cleaning checklist covers: all rooms (vacuuming, mopping, dusting), kitchen (oven inside/outside, stovetop, rangehood, sink, benches, cupboards inside and out), bathrooms (toilet, shower, bath, tiles, mirrors, vanity), windows (inside), doors and frames, skirting boards, light switches, exhaust fans, and all fixtures. Carpet steam cleaning is available as an add-on.
Does bond cleaning include carpet steam cleaning?
Carpet cleaning is available as an add-on service. Many property managers require professional carpet steam cleaning as part of the bond handover — we can include it in your booking for a complete, one-visit solution.

Process & Booking

How do I book a bond clean?
Call us on 0431 386 330 or send a message through our contact page. We'll confirm the property details, size, and timing and provide a transparent quote. We accept bookings 7 days a week.
Can you do same-day or next-day bookings?
Yes — we accept same-day and next-day bookings subject to availability. We know end-of-lease situations can be urgent, so call us on 0431 386 330 and we'll do our best to accommodate short-notice requests.
Do you bring your own cleaning supplies and equipment?
Yes, we bring everything. You don't need to provide any cleaning products, mops, vacuums, or equipment. Just give us access to the property and we handle the rest.
How much does a bond clean cost?
Pricing depends on property size, condition, and the services required. We provide transparent, upfront quotes with no hidden fees. Contact us on 0431 386 330 or through our website for a free quote tailored to your property.

Other Services

Do you clean commercial properties?
Yes — we offer professional office and commercial cleaning services. We provide custom cleaning plans tailored to your business schedule and requirements, including daily, weekly, or one-off cleans.
Do you offer upholstery and couch cleaning?
Yes — we deep clean sofas, couches, armchairs, and all upholstery using professional-grade equipment. We remove dust, stains, and odours for a fresher, healthier space.
What is exit cleaning vs. move-out cleaning vs. bond cleaning?
These terms all refer to the same type of service — a thorough end-of-tenancy clean performed when moving out of a rental property. We offer all three under different names to match how different landlords and property managers describe the requirement. The standard and checklist are identical.

Service Areas

What areas do you service?
We service Stafford, Wilston, Griffin, Petrie, Kallangur, North Lakes, Brighton, Mango Hills, Dakabin, Strathpine, and surrounding Brisbane areas. Not sure if we cover your suburb? Call us on 0431 386 330 and we'll let you know.
Do you travel to North Lakes, Petrie, and the northern corridor?
Yes — we regularly service the entire northern corridor from inner-north Brisbane (Stafford, Wilston) out to North Lakes, Kallangur, Griffin, Petrie, and the Mango Hills area.

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