Answers to the most common questions about our carpet, upholstery, tile and commercial cleaning services across Greater Brisbane.
General Questions
What areas of Brisbane do you service?
We service North Brisbane, South Brisbane, Ipswich, Logan, Redlands, Lutwyche and surrounding suburbs. Contact us to confirm availability in your specific suburb.
Is your cleaning safe for pets and children?
Yes. We use eco-friendly, low-toxicity cleaning solutions that are safe for pets and children once surfaces are dry — typically within 2–6 hours depending on the service.
Do you clean residential and commercial properties?
Yes — both. We clean family homes, rental properties, offices, retail spaces, restaurants, warehouses and large commercial facilities. No job is too small or too large.
Do you provide a written quote before starting?
Always. We provide a clear, upfront quote before any work begins. There are no hidden charges, no on-the-day price increases, and no obligation to proceed.
Carpet Steam Cleaning
How long does carpet steam cleaning take?
Most residential jobs take 1–3 hours depending on the area size and soiling level. We'll give you a time estimate when you book.
How long until the carpet is dry?
Carpets typically dry within 2–6 hours. Opening windows and running a fan significantly speeds up drying time. Our high-powered extraction removes most moisture during the clean.
How often should I steam clean my carpets?
Every 12–18 months for most homes. Homes with pets, allergy sufferers or high foot traffic benefit from cleaning every 6–12 months.
Can you remove pet stains and odours from carpet?
Yes. We use enzyme-based treatments that neutralise pet odours at the source. Hot water extraction flushes out urine salts and organic matter that regular cleaning leaves behind.
Do you need to vacuum the carpet before you arrive?
A quick vacuum beforehand is helpful but not essential — our process includes a pre-vacuum as part of the service.
Upholstery Cleaning
What types of upholstery do you clean?
We clean microfibre, linen, cotton, velvet, polyester blends, synthetic fabrics and leather. We assess fabric type before cleaning to ensure the safest method is used.
How long does upholstery cleaning take?
A 3-seat sofa typically takes 45–90 minutes. Larger lounge suites or sectionals take proportionally longer.
Will you be able to remove all stains from my sofa?
Most stains respond well to professional treatment. Some older, heat-set or chemically-altered stains may not be fully removable — we'll give you an honest assessment before starting.
Tiles & Grout Cleaning
What tile types do you clean?
Ceramic, porcelain, slate, travertine, terracotta and natural stone. We use pH-appropriate products for each tile type to clean effectively without damaging the surface.
Can you restore discoloured grout?
In most cases, yes. High-pressure steam and alkaline cleaners restore significantly discoloured grout. For permanently stained grout, we can advise on re-grouting or grout colouring.
Do you apply grout sealer after cleaning?
Grout sealing is available as an add-on. Sealing after cleaning slows re-soiling significantly and makes future cleaning easier. Ask about sealing when you book.
Booking & Pricing
How do I get a quote?
Call us on 1300 971 840 or fill in the contact form. We'll get back to you with a clear, fixed price — no obligation to proceed.
Do you offer same-week bookings?
Yes — in most cases we can accommodate same-week bookings across Greater Brisbane. Contact us and we'll find a time that suits you.
Do I need to be home during the clean?
For residential jobs, someone over 18 needs to be present at the start to grant access and confirm the scope of work. You don't need to stay for the entire job.
Still Have Questions?
Call us directly or send a message — we're happy to help.
