Common questions.

Yes — we're based in Paddington with a branch office in Darwin, and we regularly clean across Brisbane's inner-west and northern suburbs including Ascot, Ashgrove, Bardon, Hamilton, Indooroopilly, Kenmore, Morningside, Newmarket and The Gap. We're happy to travel further for the right job — just call to confirm.

We're available 7 days a week, with after-hours bookings by arrangement. Our Google Business listing currently shows 'Open · Closes 7 PM' as the typical day, but for commercial cleaning, Airbnb turnarounds and emergency one-offs we can stretch outside that window. Mention your preferred time when you request a quote.

D2D Cleaning Services is fully insured. Every cleaner on our team also has a current police check on file — we take care with hiring, induction and retention, and most of our team has been with us for years.

We accept bank transfer and EFTPOS. For recurring contracts (regular residential, commercial sites, Airbnb hosts on schedule), invoices are sent monthly. For one-off jobs, payment is typically due on completion. Discuss specifics during the quote stage if you need particular invoicing arrangements.

Easiest path is the quote form on this site or a call to 0421 210 904. Tell us the property type, the service you need and your timing — we'll respond promptly (usually within a few hours during business days) with a written quote. No obligation, no hidden charges, no surprise extras after the job.

Tell us. We have a quality control process built around customer feedback, with periodic surveys and employee audits to make sure standards are upheld. If something isn't right, contact us within 24 hours of the job and we'll arrange to come back and address it at no additional cost.

Yes — we regularly clean homes across Paddington, Ascot, Ashgrove, Bardon, Hamilton, Indooroopilly, Kenmore, Morningside, Newmarket and The Gap, with additional travel further afield for larger jobs. If your suburb isn't listed, give us a call — we'll always tell you upfront if a job is outside our normal area or just needs a small travel allowance.

A regular general clean covers dusting, vacuuming and mopping floors, kitchen surface clean, bathroom and toilet clean, bedroom tidy and rubbish removal. We can run weekly, fortnightly or monthly and tailor the checklist to your priorities. The first visit usually takes a little longer while we get to know your home and your standards.

We quote each home individually because pricing depends on size, condition, frequency and the rooms you'd like done. After a short phone call or quick site visit we'll give you a clear written quote — no hidden extras. We don't publish set prices online because two three-bedroom homes can take very different amounts of time, and we want every quote to be fair.

Yes — our team arrives with professional-grade equipment and cleaning products as standard. If you have specific products you'd prefer we use (eco-friendly, fragrance-free, your own preferred brand), let us know during the quote and we'll happily accommodate.

Yes — that's a core part of how we work. Once you're happy and comfortable with a cleaning team, we ensure those team members are your regular cleaners. Continuity matters: your cleaners learn your home and your preferences, and the quality compounds visit after visit.

Yes. D2D Cleaning Services is fully insured, and every cleaner on our team has a current police check on file. We take care with the staff we hire, induct and retain — most of our team has been with us for years.

Tell us — and we'll make it right. We have a quality control process built around customer feedback, with periodic surveys and employee audits. If something on the checklist falls short, contact us within 24 hours of the clean and we'll arrange to come back and fix it at no extra cost.

Easiest path is the quote form on this site or a call to 0421 210 904. We'll talk through the property, your priorities and frequency, then send through a written quote. If you're happy with it we can usually start within a few days for regular jobs, or sooner for urgent one-offs.

Most carpet cleaning systems flush a large amount of water through the carpet to remove the stain and dirt — but they can leave a sugar and oily residue behind, which is why stains and smells often reappear. Our dry-cleaning system uses solvents that break down oil and dirt buildup, then we vacuum the released soil out. The result is faster drying, no residue and stains that stay gone.

With our dry-cleaning method, carpets are typically dry enough to walk on almost straight after the cleanup — far quicker than steam cleaning. That means less disruption to your day and faster reuse of the room. For high-traffic commercial sites we time the job to your closing window so the area is ready for the next business day.

Yes — we treat germs, mould and bacteria during the cleaning process, and our top-notch cleaning technology fights against food, drink and make-up spills and stains. We also remove deep-set stains and restore the natural brightness of the carpet by re-establishing chemical balance in the fibres.

Yes — couches, lounges, dining chairs, ottomans, area rugs and persian rugs are all in scope. Each fabric type gets a slightly different approach: we identify the fibre before treatment to avoid damage, stretching or shrinkage, and use a solvent and method matched to the material.

Pricing is per area cleaned, not per hour, so you know the cost upfront. After a quick chat about the rooms and any stain or smell concerns, we'll send a fixed written quote. For very large jobs (whole-home, multi-residence) we can do a brief site visit to get the quote exact.

We suggest a professional clean once a year for most homes, alongside regular vacuuming, treating spills as soon as they happen and using rugs across high-traffic areas. For homes with pets, kids or heavy foot traffic, every 6 to 9 months keeps the carpet looking and smelling fresh.

No — our team specialises in dry-cleaning and undergoes intensive training to ensure proper use of equipment and cleaning agents. The dry-cleaning solution is designed to be gentle on fabrics, breaks oily stains effectively and leaves no chemical residue behind. We're happy to walk you through the products we use before the job starts.

Yes — pet stains and odours are some of the most common jobs we handle. Our solvents lift the underlying organic matter (which is what actually causes the smell) rather than just masking it, so the result is genuinely fresh, not perfumed-over.

Yes — turnover cleans between guests are our specialty. We treat your commercial Airbnb or service apartment property as our own, follow hotel cleaning protocols and pay attention to the individual quirks of every apartment. Linen change, full bathroom and kitchen reset, vacuum and mop, restock amenities — all in the turnover window.

Yes — we supply five-star hotel-standard linens as a part of our Airbnb cleaning and linen service. The linens and towels we provide are comfortable for the guests and high-quality enough to last well across many washes. We can also work with your existing linen if you'd prefer to keep using what you already have.

We routinely supply toilet papers, sugar, tea bags, coffee, shampoo, conditioner, soap, laundry powder or liquid, dishwashing powder or liquid — and we can customise the supply list per property as your guest expectations require. Bulk pricing applies on multiple-property contracts.

Standard same-day turnaround between a morning checkout and afternoon check-in is achievable on most one and two-bedroom apartments. For larger properties or back-to-back high-season bookings we can put a multi-cleaner team on the job. Let us know your typical guest window and we'll work to it.

On request, yes — we can email a brief turnover report with photos of the made-up rooms and a confirmation of restocked amenities. This is particularly useful for remote hosts and property managers handling multiple listings.

Airbnb turnovers are priced per property, per visit — based on size, expected condition and any add-ons like linen supply or amenity restocking. We offer reduced per-clean rates for hosts who commit to a regular schedule (every booking, or weekly minimum). All quotes are written and there are no hidden fees.

Yes — we already manage cleaning for hosts with multiple Brisbane Airbnb listings as well as commercial multi-property managers. Single contract, single point of contact, consistent quality across every property. Volume discounts apply.

It happens. We'll do the additional time needed to bring the property back to a five-star guest-ready standard, then send you a written breakdown of the extra hours and any deep-cleaning charges, so you can recover the cost from the guest if appropriate. We don't surprise you with a bigger bill — extra work is always communicated upfront.

A standard hand wash includes high-pressure exterior wash to remove dirt and debris with focus on tyres, rims, bumpers and hidden underbody areas; a wheel wash that removes grime and brake dust; tyre dressing for a long-lasting shine; thorough interior vacuum of all mats, seats and boot; and windows cleaned inside and out. Floor mats are removed and washed where needed.

Most standard sedans and small SUVs are completed in roughly 30 to 45 minutes. Larger SUVs, utes and vans take a little longer. For busy schedules we can book a time slot so your car is ready when you need it.

Both options are available depending on the day. Give us a call with your location and the type of clean you need and we'll let you know if a mobile visit suits or whether a drop-off works better.

Yes — for paint imperfections, swirl marks or stubborn stains we offer cut-and-polish and detailing add-ons. Tell us during the quote which areas you're concerned about and we'll recommend the right level of treatment.

We price per vehicle and per service level (standard hand wash, full interior detail, cut-and-polish, etc.) rather than per hour, so you know the total before we start. Larger vehicles and very dirty cars are priced higher to reflect the extra time and product.

Weekday and weekend bookings are available. After-hours by arrangement — particularly handy for car detailing on company fleet vehicles. Call to discuss your schedule.

Yes — we wash company fleet vehicles on a regular schedule. Recurring fleet contracts get a reduced per-wash rate, and we can come to your premises so vehicles aren't off-road during business hours.