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Frequently asked questions

Everything you need to know about carpet, tile, upholstery and pest control with Carpet Ninja on the Gold Coast & Tweed Coast.

How long will my carpets take to dry?
With our fast-drying steam extraction, carpets are usually touch-dry within a couple of hours and fully dry the same day. Good airflow, lower humidity and running fans or air-conditioning all speed it up. We groom the pile and speed-dry before we leave so you're back to normal fast.
Are your cleaning and pest treatments safe for kids and pets?
Yes. Our carpet and upholstery cleaning uses hot-water extraction that's safe for children and pets, and our pest treatments are tough on pests but safe for your family once dry. We simply ask that people and pets stay off freshly treated areas until they've dried.
Do you guarantee your work?
Absolutely. Every job comes with our 100% satisfaction guarantee — if you're not happy, we'll come back and fix it. No arguments, no fuss. With 20+ years and 100+ five-star Google reviews behind us, your result is in safe hands.
Should I try to remove a stain myself first?
It's best to call us before treating a stain. Many supermarket and DIY removers can set a stain permanently or damage the fibre. A quick call for advice can save your carpet — often the safest thing is to leave it alone until we arrive with the right professional treatment.
How much does a clean cost?
Services start from $120 and every quote is free and upfront — what we quote is what you pay, with no hidden call-out fees. The final price depends on how many rooms, hallways and stairs need cleaning and what you're cleaning for. Call us for an honest, no-obligation quote.
What areas do you cover?
We service the Gold Coast and Tweed Coast — from Ormeau, Coomera and Helensvale in the north, through Southport, Surfers Paradise, Broadbeach and Robina, down to Burleigh, Coolangatta, Tweed Heads and Pottsville — plus Brisbane's south side. Not sure if we reach you? Give us a call and we'll let you know.
Do you do more than just carpets?
Yes — one call covers it. As well as carpet cleaning we handle tile and grout cleaning, upholstery and mattress cleaning, stain and odour removal, flood restoration, vehicle interiors and general pest control. It's all done by the same trusted local team.
How often should I get my carpets professionally cleaned?
For most Gold Coast homes, every 6–12 months keeps carpets healthy and looking their best. Homes with pets, kids or high traffic benefit from a clean closer to every 6 months. Regular cleaning lifts dirt and allergens before they build up and helps your carpets last longer.

Need a quote today?

Call or message Chris for honest advice and a free, upfront quote.

Call 0404 148 002
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