Question 1

Do you cover Paddington and the rest of Brisbane for blocked drains?

Accepted Answer

Yes. Aptus Plumbing & Gas clears blocked drains right across Brisbane — including Paddington and the inner-western suburbs — as well as the Gold Coast, Logan, Ipswich, Redlands and the Moreton Region. We have a large team of fully qualified plumbers on the road every day, so wherever you are in South East Queensland there is usually someone close by who can get to you quickly.

Question 2

How do you find what is actually blocking the drain?

Accepted Answer

For anything beyond a simple clog we use a CCTV drain camera to inspect the line and locate the exact problem. The camera shows whether the blockage is a build-up of grease and debris, a foreign object, tree-root intrusion or a collapsed section of pipe. Seeing the cause first means we clear the right thing the first time, rather than guessing, and we can show you exactly what we found.

Question 3

Can you clear the drain or do the pipes need digging up?

Accepted Answer

In the large majority of cases we clear the blockage without any digging at all. High-pressure water jetting scours the inside of the pipe and clears grease, sludge and root matter, and a drain camera confirms the line is running clear afterwards. Excavation is only needed when a pipe is actually broken or collapsed — and if that is the case, we will show you the camera footage before recommending any dig.

Question 4

Do you handle blocked toilets and blocked stormwater drains too?

Accepted Answer

Yes. We clear blocked toilets, blocked sinks, showers and laundry drains, blocked sewer lines, blocked stormwater drains and downpipes, and blocked gutters. Whether it is a single fixture backing up inside the house or a stormwater system overwhelmed after heavy rain, the same team and the same equipment handle it — for both homes and commercial properties.

Question 5

How quickly can you get to a blocked drain?

Accepted Answer

A blocked drain — especially a blocked toilet or a sewer back-up — is treated as a priority because it can quickly become a health and hygiene issue. We run a 24/7 emergency service and aim to get a plumber to urgent blockages as fast as possible. When you call, let us know what is happening and how many fixtures are affected, and we will give you a realistic arrival time.

Question 6

How is a drain-clearing job priced?

Accepted Answer

We give you a clear price before any work starts — no hidden costs and no surprises once the job is done. The cost depends on what is causing the blockage, where it is and how it is best cleared, which is why we diagnose first. Once we know what we are dealing with, you get an up-front quote, and we will not proceed until you are happy to go ahead.

Question 7

What can I do to stop my drains blocking again?

Accepted Answer

A few habits make a real difference: keep fats, oils and coffee grounds out of the kitchen sink, use drain strainers, and never flush wipes or sanitary products even if the packet says flushable. Outside, keep gutters and stormwater grates clear of leaves. If you have large trees near your sewer line, a periodic camera inspection can catch root intrusion early — we are happy to advise.

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