Frequently Asked Questions

With truck-mounted equipment, most carpets are dry within 2–4 hours under normal conditions. Good ventilation and airflow speeds this up significantly. Portable machine cleaning typically takes 6–12 hours — one of many reasons Andrew uses truck-mounted equipment exclusively.

Andrew can move light furniture such as dining chairs and coffee tables as part of the service. Heavy items like beds, wardrobes, and large lounges should be moved beforehand if you want those areas cleaned beneath them.

Most carpet manufacturers recommend professional cleaning every 12–18 months for carpets under normal residential use. Homes with pets, children, or allergy sufferers may benefit from cleaning every 6–12 months.

Many stains can be significantly reduced or eliminated with specialist pre-treatment before steam cleaning. Results depend on the stain type, carpet fibre, and how long the stain has been present. Andrew will assess your carpets on arrival and give you an honest appraisal before starting.

Hot water extraction (steam cleaning) is safe for the majority of carpets when performed correctly. Some delicate wool or natural fibre carpets require lower temperatures and modified techniques — Andrew's WoolSafe certification means he knows exactly how to handle these.

Yes — Andrew is a certified Scotchgard applicator. Applying genuine 3M Scotchgard after cleaning creates an invisible protective layer that repels spills and makes future stains easier to clean. Ask about this when booking.

WoolSafe is an independent international certification program that tests and approves cleaning products and services as safe for use on wool and natural fibres. Carpet cleaners without WoolSafe approval may use chemistry that shrinks, felts, or permanently damages wool rugs and carpets.

Yes. Andrew uses professional-grade cleaning products that are biodegradable and leave no harmful residue once the carpet is dry. Once dry (typically 2–4 hours), the space is completely safe for children and pets.

Only if a sticky cleaning residue is left behind — which happens with low-quality cleaning or incorrect product dilution. Andrew's truck-mounted extraction thoroughly removes all cleaning agents, leaving no residue that would attract dirt.

Pet urine dries to form alkaline crystals that trap bacteria and odour. Regular steam cleaning with alkaline detergents can actually reactivate these crystals. Andrew uses targeted acidic and bio-enzyme treatments that neutralise the crystals before extraction, eliminating the odour at its source.

Yes, but they require specialist low-moisture or dry-cleaning methods to avoid shrinkage and browning. Andrew's WoolSafe certification covers these fibre types and he uses appropriate techniques for each.

Yes. Andrew has extensive experience with hand-knotted Persian and Turkish rugs. He performs dye stability testing before cleaning to ensure no colour loss or bleeding occurs.

Yes — Alpha Fresh covers the entire Sunshine Coast from Noosa in the north to Maroochydore in the south, including Noosaville, Tewantin, Mooloolaba, Buderim, Coolum, Peregian Springs, Nambour, Bli Bli, and surrounding areas.

Call Andrew directly on 0417 962 646 for a straight, honest quote — or use the contact form on this site and he'll get back to you same day.

Yes — Andrew operates Mon–Sat and generally has availability within the same week for most cleaning jobs. For urgent situations (trauma cleaning, last-minute moves) call directly and he will do his best to accommodate.