Terms and Conditions

Effective Date: 1st September 2025

1. General Terms

These Terms and Conditions ("Terms") govern your participation in Segway tours operated by Kangaroo Segway Tours in Queensland, Australia. By booking and participating in our tours, you agree to be bound by these Terms.

2. Booking and Payment

2.1 Booking Requirements

• All participants must be at least 12 years old
• Participants under 18 must have parental/guardian consent
• Maximum weight limit: 120 kg per participant
• Minimum weight requirement: 45 kg per participant
• Bookings are subject to availability and weather conditions

2.2 Payment Terms

• Full payment is required at time of booking unless otherwise arranged
• We accept major credit cards and electronic payment methods
• All prices are in Australian Dollars (AUD) and include GST
• Prices are subject to change without notice for future bookings

2.3 Group Bookings

• Group bookings require advance notice and may have different cancellation terms
• One designated person is responsible for the entire group booking

3. Cancellation and Refund Policy

3.1 Customer Cancellations

• More than 24 hours before tour: Full refund minus processing fees
• Less than 24 hours or no-show: No refund
• Cancellations must be made via phone or email

3.2 Weather Cancellations

• Tours may be cancelled due to severe weather conditions at our sole discretion
• Weather cancellations result in full refund or rescheduling options
• Light rain does not typically result in cancellation (rain gear provided)

3.3 Company Cancellations

• We reserve the right to cancel tours for safety, mechanical or operational reasons
• Full refunds or rescheduling will be provided for company-initiated cancellations
• We are not liable for consequential losses from cancellations

4. Safety Requirements and Restrictions

4.1 Participant Requirements

• Must be physically capable of standing and balancing unassisted
• Must be able to step on and off the Segway platform
• Must weigh between 45 kg and 120 kg
• Must not be under the influence of alcohol or drugs. Should the guest show signs of alcohol or drug consumption, the guide may at their sole discretion decide to cancel the tour. No refunds will be provided.
• Must disclose any medical conditions that may affect participation

4.2 Prohibited Conditions

• Pregnancy
• Recent surgeries or injuries affecting balance or mobility
• Heart conditions, seizure disorders or other serious medical conditions
• Vision or hearing impairments that affect safety
• Mental health conditions affecting judgment or reaction times

4.3 Safety Equipment

• Helmets are mandatory and provided by the company
• Closed-toe shoes are required (no sandals, flip-flops or high heels)
• Long pants and shirts recommended
• Participants may not bring bags or loose items on Segways

5. Participant Responsibilities

5.1 Pre-Tour Requirements

• Arrive 15 minutes before scheduled tour time
• Complete and sign all required waivers and forms
• Provide accurate health and contact information
• Follow all pre-tour safety instructions

5.2 During Tour

• Follow all guide instructions at all times
• Maintain safe distances from other participants and objects
• Stay with the group and designated tour route
• Report any mechanical issues or safety concerns immediately
• Respect public property and other pedestrians/cyclists

5.3 Prohibited Behaviour

• Using mobile phones or cameras while riding
• Attempting stunts or reckless riding
• Leaving the designated tour route
• Consuming food, drinks or substances during the tour
• Behaving in a manner that endangers yourself or others

Such behaviours may result in early termination of the tour for all guests in the group with no refund offered.

6. Liability and Risk Acknowledgment

6.1 Assumption of Risk

• Participants acknowledge that Segway tours involve inherent risks
• Risks include but are not limited to falls, collisions and weather-related hazards
• Participants voluntarily assume all risks associated with participation
• Participants are liable for all costs associated with damage caused to the Segways and any repairs.

6.2 Limitation of Liability

• Our liability is limited to the maximum extent permitted by Australian law
• We are not liable for personal injury, property damage or consequential losses
• Participants are responsible for their own medical expenses and insurance coverage
• Our total liability shall not exceed the cost of the tour booking

6.3 Indemnification

• Participants agree to indemnify and hold harmless the company, its employees and agents
• This includes legal costs and damages arising from participant's actions or negligence

7. Photography and Marketing

7.1 Image Rights

• We may photograph or video participants during tours for marketing purposes
• By participating, you consent to use of your image in our promotional materials
• Participants may opt out of photography by informing guides before the tour

7.2 Participant Photography

• Personal photography is permitted during stops and breaks only
• No photography while riding Segways for safety reasons
• Respect privacy of other participants and members of the public

8. Equipment and Property

8.1 Equipment Responsibility

• Participants are responsible for proper use of Segway equipment
• Deliberate damage or misuse may result in additional charges
• Report any equipment malfunctions immediately to guides

8.2 Personal Property

• The company is not responsible for lost, stolen or damaged personal items
• Participants bring personal property at their own risk
• Secure storage is not provided during tours

9. Tour Modifications

9.1 Route Changes

• Tour routes may be modified due to weather, safety or operational reasons
• No refunds are provided for route modifications
• Alternative routes of equivalent value will be provided when possible

9.2 Duration Changes

• Tour duration may vary due to group size, conditions or safety requirements
• Significant reductions in tour time may result in partial refunds at our discretion

10. Privacy and Data Protection

• Personal information is collected and used in accordance with our Privacy Policy
• Information may be shared with emergency services if required for safety
• Marketing communications require explicit consent and can be opted out of

11. Governing Law

• These Terms are governed by Queensland and Australian law
• Any disputes will be resolved in Queensland courts
• If any provision is found invalid, the remainder of these Terms remain in effect

12. Age-Specific Terms

12.1 Minors (12-17 years)

• Must have signed parental/guardian consent
• Must be accompanied by a supervising adult
• Additional safety restrictions may apply at guide's discretion

12.2 Seniors (65+ years)

• Additional health declaration may be required
• May require medical clearance for participation
• Enhanced safety supervision will be provided

13. Special Conditions

13.1 Corporate and Group Bookings

• May have additional terms and requirements
• Custom agreements may supersede these standard terms
• Advance planning and coordination required

13.2 Gift Vouchers

• Valid for 12 months from purchase date
• Non-refundable and non-transferable
• Subject to availability and booking requirements

14. Contact Information

15. Acknowledgment

By participating in our Segway tours, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. These Terms constitute the entire agreement between you and the company regarding your participation in our tours.