Effective Date: 1st September 2025
1. Introduction
Kangaroo Segway Tours ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you book a tour, visit our website or otherwise interact with us. We handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Name, contact details (phone, email, address) and emergency contact information
- Date of birth or age (where required for safety or age restrictions)
- Health declarations relevant to tour participation
- Payment details (processed securely by third-party providers)
- Photographs and videos taken during tours (with consent)
- Booking history and tour preferences
- Website usage data, device information and IP addresses
- Marketing preferences and communication history
3. How We Collect Information
We collect information:
- Directly from you when booking tours, contacting us or visiting our premises
- Through our website, booking systems and online forms
- From third-party booking platforms and travel agents
- During pre-tour safety briefings and waivers
4. How We Use Your Information
We use your personal information to:
- Process and manage your tour bookings
- Conduct safety briefings and ensure tour safety
- Communicate with you about your booking and tour details
- Process payments and manage billing
- Contact emergency contacts if necessary during tours
- Improve our services and customer experience
- Send marketing communications (with your consent)
- Comply with legal obligations and industry regulations
5. Information Sharing and Disclosure
We may share your information with:
- Emergency Services: In case of accidents or medical emergencies
- Insurance Providers: For insurance claims and coverage verification
- Payment Processors: To process tour payments securely
- Third-party Booking Platforms: Where you've booked through their services
- Legal Authorities: When required by law or to protect safety
- Service Providers: Who assist with our business operations (under strict confidentiality)
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure data storage and transmission protocols
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Staff training on privacy and data protection
7. Data Retention
We retain your personal information for:
- Booking and payment records: 7 years (for tax and business purposes)
- Safety waivers and incident reports: 7 years (for insurance and legal purposes)
- Marketing communications: Until you unsubscribe or withdraw consent
- Other personal information: Only as long as necessary for the purposes collected
8. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Make a complaint about our handling of your personal information
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyse website traffic and usage patterns
- Provide targeted marketing (with your consent)
You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
12. Contact Us
