Frequently Asked Questions

We recommend professional cleaning every 12–18 months for most households. If you have pets, young children, or allergy sufferers in the home, every 6 months is ideal. Regular vacuuming helps maintain appearance between professional cleans.

We use hot-water extraction (commonly called steam cleaning), which is the most effective method for deep-cleaning carpet fibres. It removes embedded dirt, allergens, bacteria, and odours — not just surface grime. Our industrial equipment extracts the majority of moisture during the process.

Most carpets are dry within 4–6 hours with good ventilation. Opening windows, turning on ceiling fans, and keeping foot traffic off the carpet for the first couple of hours will speed up drying significantly.

Yes. We use specialist enzyme-based treatments that break down pet urine, dander, and odour compounds at the fibre level — not just masking the smell. Heavily set stains may require multiple treatments. We'll be upfront about expectations during booking.

A light vacuum beforehand is helpful but not essential — we always pre-vacuum as part of our process. Moving large furniture before we arrive is appreciated but we can often help with lighter pieces.

Yes. We use professional-grade, environmentally responsible products that are safe for families once dry. We'll let you know when it's safe to allow children and pets back onto cleaned areas — typically 2–4 hours.

Yes — absolutely. We offer a 100% bond back guarantee. If your property manager flags any area during the exit inspection, we return to re-clean those areas at no additional charge. Our goal is to get your bond returned in full.

Everything your agent will check: full kitchen deep-clean (oven, rangehood, cupboards, benchtops, sink), all bathrooms and toilets, carpet steam cleaning, hard floors, walls (spot cleaning), windows and tracks, light fittings, ceiling fans, skirting boards, built-in wardrobes, laundry, balcony, and garage. We follow the REIQ exit-report checklist.

A 3-bedroom home typically takes 4–8 hours depending on its size and condition. We'll give you a realistic time estimate when you book so you can plan your moving day accordingly.

Not at all. Many tenants hand over keys on the day and head to their new home. We complete the clean, secure the property, and arrange key return. You just need to ensure we have access on the agreed date and that utilities (power and water) are still connected.

Yes. Professional carpet steam cleaning is included in our bond clean package for all carpeted rooms at no extra cost.

Pricing depends on property size, number of bathrooms, and condition. We provide free, no-obligation quotes — contact us and we'll get back to you quickly with a fair, transparent price. No hidden fees.

We clean all fabric sofas, lounge suites, armchairs, dining chairs, ottomans, headboards, and most other upholstered furniture. We assess the fabric type first and use the appropriate extraction method for the best and safest result.

Yes, we offer specialist leather cleaning and conditioning as well. Leather requires different products and techniques to fabric — we'll confirm the right treatment for your furniture when you enquire.

Most fabric upholstery dries in 2–4 hours with good ventilation. In humid QLD weather or for heavily soaked cushions, allow up to 6 hours. We use professional-grade extraction to minimise residual moisture.

We always assess fabric type before choosing a method and test in an inconspicuous spot. Delicate fabrics that can't be wet-cleaned are treated with dry-extraction or encapsulation methods. We'll tell you upfront if a fabric can't be safely cleaned with our equipment.

Yes. We provide daily, weekly, fortnightly and monthly commercial cleaning services for offices, retail spaces, body corporates, and other commercial properties. Contact us to discuss a schedule and tailored quote.

Yes. We can schedule early morning, evening, or weekend cleans to minimise disruption to your business operations. Just let us know your preferred time window when you enquire.

Yes. Clean Touch Australia is fully insured for both residential and commercial cleaning. We're happy to provide insurance documentation on request.

We cover all of Greater Brisbane — Brisbane North, Brisbane South, Brisbane CBD, Logan, Beenleigh, Ipswich, and the Gold Coast. Not sure if we cover your specific suburb? Give us a call on 0415 355 367.

You can call us on 0415 355 367 or fill in the quote request form on our contact page. We respond quickly during business hours (Mon–Sat, 8am–5pm) and often same-day.

Yes — we have a 24-hour emergency response for urgent situations. Call us on 0415 355 367 and we'll do our best to get to you as quickly as possible.

We accept bank transfer and most major payment methods. We'll confirm payment options when confirming your booking.